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Welcome to TeraRecon's customer support site for its real-time visualization products. The purpose of this area is to enhance the support services we provide to our customers.
TeraRecon provides products to the visualization community's leading OEMs, system integrators and re-sellers. If you have not purchased the VolumePro® product directly from TeraRecon , you must first contact either the OEM, system integrator or re-seller for direct technical assistance.
VolumePro 500 Product Support Services - The Product is discontinued, but support is still available.
*VolumePro 500 custmers, please click here for important information.
VolumePro 1000 Product Support Services
Contact Information
Please contact support@terarecon.com
Toll-free telephone (USA only): (800) 746.1849
Telephone (domestic and international): (617) 424.9405
Fax: (978) 369.7724
In order for us to provide faster and better support, please include the information below when you contact Technical Support:
Your name
Your company or organization
Your VolumePro® serial number (on the mounting plate)
Your platform information with:
Type of operating system
Type of workstation or PC (make and model)
Type of processor with speed (include # of processors)
Amount of RAM
Type of 3D graphics accelerator (make and model)
VolumePro® software version you are using
Other vendor software tool kits you may be using:
Kitware
Advanced Visual Systems
Template Graphics Systems
Other
Problem details such as:
Problem reproduction steps
Details of the volume used
Images showing the problem
Whether the problem is in your application or can it be seen in our sample programs
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