Technical Support

        We are here to help

  • Our staff is committed to your success and will get you answers to your questions whenever you need them. We promise to find simple solutions to complex problems and keep your focus on patient care. Even with thousands of installations around globe, we maintain a personal relationship with our customers.
  • Today’s competitive healthcare environment requires efficiency. Our technical support experts are highly trained and available to provide responsive support.
  • Our tiered support methodology is designed to connect you with the right engineer to meet your specific needs. We’ll get your issue is resolved quickly.
  • Contact us anytime!

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United States
Customer Service can be reached between 8:30 am EDT to 8:30 pm EDT, Monday through Friday, at the following toll-free number:
1 (877) 996-0100
email: support@terarecon.com
24-hour Emergency toll-free number is -----------

Europe
Customer Service can be reached between 8:00 am CET to 5:00 pm CET (GMT +2.00), Monday through Friday, at the following number:
+49-(0)69-9510352-255 for all European customers or 0800-837273266 for customers in Germany, Switzerland/Austria, and France during  business hours.
email: support@terarecon.com
24-hour Emergency toll-free number is 1 (617) 424-9405

International Support
Customer Service can be reached at the following number:
1 (650) 653-4290 (U.S.)
email: support@terarecon.com
24-hour Emergency number is 1 (617) 424-9405

“I particularly appreciate the dynamic nature of TeraRecon team, their understanding and their capacity to quickly respond to any issue we may face.”

Dr. Jean-Hugues Tourette | France