Belong @ TeraRecon

Responsibilities

• Establish clear retention goals and process milestones for the client to work towards.
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of TeraRecon to customer employees, including sharing and developing relevant creative assets, performing quarterly business reviews, training and health checks virtually at least 3x/year and onsite at least 1x/year.
• Optimize existing processes within the company and actively enhance all customer success initiatives.
• Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues.
• Seek to improve all aspects of the customer experience with TeraRecon.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities.
• Promote an energetic fan base for products and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g. testimonials, case studies).
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Marshall resources across the TeraRecon organization as needed to support customers’ needs.
• Represent the voice of the customer to inform our sales process and product roadmap.
• Act as a trusted advisor to our large customers and ensure their success.
• Help customers achieve business value and get the most out of their investment with TeraRecon.
• Drive increased value, retention, and customer satisfaction.
• Expand the TeraRecon footprint across the assigned organizations.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Perform pre-sales demonstrations and customer training for TeraRecon’s full application suite.
• Train clinicians on all levels on imaging post-processing techniques and available AI.
• Have expert level knowledge of all TeraRecon product.
• Travel to current or prospective customer sites, luminary sites, trade shows and symposia as needed to perform presentations or training, participate in clinical research projects and/or capture customer product feedback.
• Work with the product management and engineering teams to help guide the development of new features or enhancements and modify current features by being the voice of the customer.
• Work closely with product management team on localization of clinical assessment and needs as required.
• Work with customers and the TeraRecon team to keep attrition below max threshold, meet specific growth and sales passthrough goals quarterly and yearly.
• Provide Support for TeraRecon’s luminary, reference, strategic sites, and any sites enrolled in the customer success management program
• Design, configure and optimize data and clinical workflows for the company products deployed at customer sites
• Provide application assistance and support to end users
• Test and investigate all clinical related issues

Requirements

• Certified technologist with 8+ years of practical hands-on CT or MR experience, working in a clinical environment (hospital, imaging center, etc.)
• Minimum of two or more years of experience on TeraRecon software preferred
• Minimum of two or more years leading and facilitating training
• Experience with Customer Success, Relationship Management, Account Management, or similar role is preferred
• Experience working with large complex, multi-divisional and multi-geographical customers and enterprises preferred.
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, while working to mitigate, churn and drive engagement and renewals.
• Proficient in medical terminology and concepts.
• Fluent in English required
• Working knowledge of electronic health records and systems, PACS systems, and the ability to work with a variety of systems, programs, and software applications.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Passion for technology and for being a part of a fast-growing organization.
• Strong work ethic with comfort in a dynamic environment where you are expected to move quickly

Education:

• Licensed (Radiology)
• Bachelor’s Degree preferred.
• Language: Japanese (Fluent); English (Fluent; Advanced is also preferred)

Roles & Responsibilities

• Develop & Upgrade Core Imaging Micro services that supports 2D/3D rendering of medical images and segmentation of body parts and organs. The image processing algorithms are incorporated into the system as server plug-ins - Windows executables that communicate directly with the client. Subsystems include a separate DICOM service, built-in DICOM Q/R and CUDA-based rendering server.
• Develop platform, both cloud-based and sited, that hosts and executes containerized (Docker) algorithms that conform to API Specification and deliver image-based intelligence for downstream consumption by user irrespective of the device type eg. URL / Mobile etc.
• Work as part of a scrum team of 5 to 8 engineers developing platform and infrastructure needs of an Artificial Intelligence (AI) ecosystem, on Windows, Linux and cloud, to support advanced end-to-end imaging clinical workflow.
• Perform design and code reviews and contribute to overall architecture of the platform and infrastructure.
• Work closely with product management and other tech leads to define features based on requirements and provide effort estimation.
• Exceptional attention to detail along with strong communication skills.
• Experience working in healthcare industry on medical imaging is a plus.
• Elasticity & Scalability Concepts are must and experience with Virtualization, Load Balancing and Gateway is desired.

Technical Skills

• Overall 5+ yrs. and a minimum of 2 yrs. experience with C++, multi-threading client-server architecture. Web technology. Extensive experience with DICOM. Good knowledge of network communication.
• Experience with ASP.Net Core, OOPS concepts, design pattern including dependency injection, .NET Web API, Angular/TypeScript, SQL Server is desired.
• Proficiency using GIT source control system
• Linux and basic shell environment experience required.
• Experience with Cloud Computing platforms (e.g. Amazon AWS, Microsoft Azure, etc.)
• DICOM experience desired.
• Docker experience desired.
• Experience working with remote team members
• Good communication skills.

Education:

• Bachelor's / Master's degree in Computer Science or related field or equivalent

Responsibilities

Content Strategy and Planning:

• Develop and implement a comprehensive content marketing strategy aligned with the company's lead and revenue goals and target audience(s).
• Conduct thorough research and market analysis to identify trends, keywords, and opportunities for content creation.

Content Creation and Production:

• Create high-quality, engaging, and informative content, including web page copy, blog posts, articles, infographics, videos, social campaigns, brochures, webinars, eBooks, and more.
• Collaborate with cross-functional subject matter experts to ensure content is consistent with the brand voice, messaging, and style guidelines.
• Collaborate with designers, developers, and other stakeholders to ensure seamless integration of content into marketing campaigns., while continually improving our customer’s experiences.

Content Distribution and Promotion:

• Leverage various marketing channels and platforms to distribute content effectively and reach the target audience.
• Utilize social media, email marketing, SEO, paid advertising, and other relevant tactics to maximize content reach and engagement.
• Employee testing practices like A/B testing.

Requirements

• Bachelor's degree in Marketing, Communications, Journalism, or related field.
• Proven 3-5 years’ experience in content marketing, digital marketing, or a related role.
• Strong writing, editing, and communication skills with a keen eye for detail and creativity.
• Demonstrated expertise in using content management systems (CMS) and other relevant marketing tools.
• Proficient in SEO, keyword research, and content optimization best practices.

Preferred Qualifications:

• Certification in content marketing or related discipline.
• Experience in healthcare and/or life sciences industries.

Responsibilities

• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Systematically sell simultaneously to both parent and child accounts in each assigned enterprise to ensure top-down and bottom-up opportunity coverage
• Achieve <5% attrition at accounts within the territory
• Establish trusting and direct relationships with key departmental and C-suite stakeholders
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Leverage TeraRecon’s senior executive team effectively and efficiently to support large, strategic customer engagements
• Develop and execute a detailed annual sales plan for each of the assigned strategic accounts, creating qualified (budgeted) pipeline equivalent to 4x the annual objective
• Provide customized-to-the-customer presentations using the company supplied sales tools and leverage product demos in context to support the closing objective
• Utilize value-based (ROI) selling methodology
• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Systematically sell simultaneously to both parent and child accounts in each assigned enterprise to ensure top-down and bottom-up opportunity coverage
• Achieve <5% attrition at accounts within the territory
• Establish trusting and direct relationships with key departmental and C-suite stakeholders
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Leverage TeraRecon’s senior executive team effectively and efficiently to support large, strategic customer engagements
• Develop and execute a detailed annual sales plan for each of the assigned strategic accounts, creating qualified (budgeted) pipeline equivalent to 4x the annual objective
• Provide customized-to-the-customer presentations using the company supplied sales tools and leverage product demos in context to support the closing objective
• Utilize value-based (ROI) selling methodology

Requirements

• Bachelor’s Degree required or equivalent experience
• 7 years’ experience successfully selling enterprise clinical software
• Track record of consistently achieving quota and managing complex sales of $500K+
• Demonstrated experience selling enterprise subscription / SaaS solutions
• Demonstrated success in selling directly to the C-suite in large health systems
• Understand and practice all requirements of EN ISO 13485, ISO 13485, TeraRecon BMS Manual, Process Flows and Work Instructions.
• Ability and desire to prospect and self-generate robust pipeline to achieve the sales quota
• Ability to close deals on time and within company-standard discounting parameters
• Strong written and verbal communication skills, including public speaking
• Strong work ethic, self-directed, and resourceful
• Strong customer references

Responsibilities

• Understand the clinical Advanced Visualization (AV) and Artificial Intelligence (AI) ecosystem so you can effectively communicate the value proposition of TeraRecon’s solutions.
• Partner with Territory Sales Managers in the Strategic, Commercial and Enterprise channels to discover and qualify early-stage opportunities.
• Identify key stakeholders within target accounts and launch multi-channel campaigns to increase awareness and ultimately generate new business.
• Discover new leads through internet research and social media monitoring/messaging.
• Manage prospect statuses, data integrity, and forecasting.
• Respond to and nurture inbound inquiries and develop these into early-stage pipeline opportunities.
• Process territory leads generated through trade shows, regional events, and other marketing campaigns.
• Exceed weekly/monthly/quarterly metrics (calls made, appointments set, opportunities created/qualified, pipeline velocity, and closed won ACV).
• Maintain and organize pipeline and activity record using our CRM (Salesforce) and other platforms.
• Provide weekly reporting of pipeline and forecast accuracy through detailed CRM updates and management calls
• Remain abreast of market trends, competition, competitive issues, and products

Qualifications:

• Bachelor's Degree required,
• At least 5 years of related experience
• Possession of strong powers of persuasion and the ability to cold call into target personnel within an organization and to generate interest in TeraRecon solutions.
• Outstanding telephone and customer service skills, the ability to listen well and uncover a prospective client's pain points.
• Ability to accept and handle objections appropriately.
• Must be fast paced, goal oriented individuals who can provide world class service to our customers
• Must be hungry, have a ‘go-getter and self-starter’ mentality, and desire to exceed expectations; competitive nature is necessary
• Strong written and verbal communication skills
• Ability to work with in a team or individual contributor.
• Track record of sales and quota achievement
• Salesforce power user; experience leveraging sales engagement systems and other prospecting tools (e.g., SalesLoft, Outreach, HubSpot) preferred.
• Experience prospecting into diagnostic imaging and cardiology preferred.

Responsibilities

• Collaborate with Sales, Product and Marketing Leadership to conceptualize campaigns and translate them into cohesive marketing programs
• Ideate integrated marketing campaigns across a variety of market segments by identifying and messaging product/persona combinations
• Create, manage, and implement quarterly marketing campaign calendar, including deliverables, due dates and assignments of project tasks.
• Develop, plan, and execute paid digital marketing strategies and initiatives
• Participate in and lead creative and strategic brainstorms
• Oversee our social media engagement of the company through content syndication programs, prescribed posts, and governance analysis of employee social activity.
• Manage and improve online content, considering SEO and Google Analytics
• Contribute to the content strategy and content development on complex marketing initiatives
• Partner with subject matter experts to create proactive and reactive Sales materials for the field and for marketing campaigns/events including Customer Case Studies & References, White Papers, Presentations, Solution Sheets, objection handlers, videos, blogs and other collateral.
• Assure that projects complete according to schedule and expectations
• Develop a strong communication with the Vice President of Marketing and team
• Must be able to communicate, work cross-functionally and interface with numerous internal and external roles daily
• Drive the development and management of integrated marketing programs and lead generation efforts including Install Base, Competitive Takeouts, Account Based Marketing, Inbound Marketing, and end-to-end funnel content creation.
• Create and deliver marketing campaign content. Ensure consistent product and brand positioning is effectively communicated and reaches the appropriate target audience.
• Provide training on sales enablement tools regarding new product introductions and supporting campaigns.
• Contribute to global marketing strategy from concept and research through to implementation in any territory where assistance is required.
• Represent our company at external events.
• Measure and optimize all digital marketing channels (including web, email, paid media, organic search, social and more) to acquire a qualified, engaged pipeline of leads.
• Collect information and data to produce consolidated monthly campaign metrics.
• Assist in partner marketing programs, working with channel re-sellers of our products.

Qualifications:

• Bachelor's Degree required, preferred experience in Business Marketing/Management
• 7+ years of marketing experience with a software or MedTech background. Experience in Healthcare Software, Medical Imaging, Radiology desired. 
• Proficiency in online collaboration and social media tools.
• Excellent verbal skills with a history of developing, supporting or delivering C-level presentations.
• Strong storyteller as well as copy editor – overall excellent writing skills mandatory.
• Solid understanding of project management including the ability to identify/resolve issues, manage risk, develop detailed work plans and specifications, recommend resource allocations and run team meetings
• Recent experience managing Web projects end-to-end (timelines, work breakdowns, scheduling, etc.)
• Strong interest in how brands are reaching users with emerging technologies, tactics and media
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