Belong @ TeraRecon

Responsibilities

• Continuously engage in the absolutely imperative objective of understanding the customer.
• Engage directly with existing customers and non-customers to understand challenges, trends, behaviors, cultures and requirements.
• Contribute to maximizing and enhancing our company’s consumer reach, customer engagement and satisfaction.
• Ensure that the unmet consumer and market needs are reflected in the company’s product initiatives.
• Execute market research, competitive messaging analyses, and consumer research to support the strategic organizational decision and product marketing tactics.
• Develop the foundation for our product’s competitive differentiation, product positioning, product messaging and GTM focus strategies.
• Establish effective relationships with cross-functional teams in order to drive commercially effective, timely, and on time product launches.
• Work closely with the TeraRecon marketing team to create alignment with product team, develop digital marketing strategies aligned with upcoming releases, realize product GTM strategies and ensure successful commercialization.
• Participate as key member of the product strategy and to provide meaningful content to help shape the direction of product strategy.
• Work with the product management team and other customer/market focused departments on the identification, quantification and assessment of external partner opportunities.
• Implement and manage the product packaging change management and best practices
• Work closely with the Product Commercialization Manager to ensure the proper alignment of the GTM strategy and messaging for the commercialization of the product across the internal operations of the organizations.

• 5+ years’ experience in Marketing or Product Marketing
• Solid understanding of the Terarecon Product and Solution
• Experience in creating product release messaging and positioning statements
• Experience in gathering market research, trends and behaviors, and reporting on them meaningfully
• Experience in working with leadership to align consumer and market research with product development strategies
• Experience in creating and managing policies and procedures
• Experience with product life cycle strategy and messaging
• Experience working with marketing and communication departments
• Experience in working with product managers for creating product commercialization strategies, delivery and GTM best practices

Must-Have Requirements:

• 5+ years developing 2D/3D image processing and Machine Learning algorithms for image manipulation, denoising, segmentation, and classification. Familiarity with Bayesian, Deconvolution and Regularization methods is required.
• 3+ years of developing AI-based software involving one or more of the following areas:
  • Natural Language Processing
  • Machine Learning
  • Pattern Recognition
  • Machine Vision
  • Image Analysis
  • Image Segmentation
• 5+ years of experience in C++ (Visual C++).
• 3+ years of experience in Python.
• Strong mathematical and analytical skills. Familiarity with PDE (Partial Differential Equations).
• Team player who enjoys working in a fast-paced environment.

Desired Requirements:

• Experience of developing end-to-end ML/AI solutions from design to deployment.
• 1+ year of experience in C# (also in .NET framework 2.0), windows forms, Managed C++.
• 3D programming experience (geometry, volumetric and surface rendering).
• Algorithm optimization experience (multi-threading, strength reduction, bottleneck identification, data structures)
• Experience of working with medical imaging data such as CT, MRI, and Ultrasound.

Education:

• Masters or Ph.D. in electrical engineering (EE), computer science (CS), applied physics, applied mathematics, biomedical engineering, health information science, or related discipline or equivalent industry experience.

Responsibilities:

• Help design and execute an International (EMEA/Japan primarily) field marketing plan that will drive leads and accelerate opportunities.
• Support global Value Added Reseller (VAR) marketing activities that enable said VARs to drive their revenue objectives by effectively positioning TeraRecon solutions successfully.
• Lead the design, development, and execution of compelling event experiences globally for all Tier 2 events
• Work across marketing, sales, and product to prioritize critical personas within the International customer segment and curate compelling content and messaging in partnership with product marketing.
• Build scalable, repeatable marketing programs that have broad but targeted reach.
• Evaluate and optimize iteratively based on business priorities and customer behavior and needs.
• Track, measure, and analyze the performance of marketing campaigns and report results to sales and marketing leadership.
• Strong storytelling and communications skills with the ability to distill complex insights into clear and engaging content

Qualifications:

• 2-3 years of hands-on marketing campaign development and execution experience
• 2+ years in the HealthIT industry, ideally in the diagnostic imaging space.
• Experience with Salesforce
• Experience with Hubspot
• Experience with Asana a plus

Education:

• Bachelor's Degree in Marketing or related field desired; or equivalent job-related experience

Responsibilities:

• Establish clear retention goals and process milestones for the client to work towards.
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of TeraRecon to customer employees, including sharing and developing relevant creative assets, performing quarterly business reviews, training and health checks virtually at least 3x/year and onsite at least 1x/year.
• Optimize existing processes within the company and actively enhance all customer success initiatives.
• Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues.
• Seek to improve all aspects of the customer experience with TeraRecon.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities.
• Promote an energetic fan base for products and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g. testimonials, case studies).
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Marshall resources across the TeraRecon organization as needed to support customers’ needs.
• Represent the voice of the customer to inform our sales process and product roadmap.
• Act as a trusted advisor to our large customers and ensure their success.
• Help customers achieve business value and get the most out of their investment with TeraRecon.
• Drive increased value, retention, and customer satisfaction.
• Expand the TeraRecon footprint across the assigned organizations.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.

Responsibilities:

• Perform pre-sales demonstrations and post-sales customer training for TeraRecon’s full application suite.
• Travel to current or prospective customer sites, luminary sites, trade shows and symposia as needed to perform presentations or training, participate in clinical research projects and/or capture customer product feedback.
• Provide ongoing application assistance and support to end users as needed.
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of TeraRecon to customer end users, performing quarterly business reviews, training and health checks virtually at least 3x/year and onsite at least 1x/year.
• Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues.
• Maintain a cadence of communication with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities.
• Promote and drive TeraRecon product adoption and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g., testimonials, case studies).
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Work closely with product management team on localization of clinical assessment and needs as required.
• Ensure Medizinproduktberator (German Ordinance on Medical Devices (MPG)).

Qualifications:

• Certified with 5+ years of practical hands as radiographer with CT or MR experience, working in a clinical environment (hospital, imaging center, etc.)
• 3D post processing experience preferred.
• Requirement to be fluent in French and English, with additional language fluency preferred.
• Minimum of two or more years leading and facilitating training or as an application specialist.
• Experience on TeraRecon software, preferred.
• Experience with Customer Success,  Account Management, or similar role is preferred.
• Experience working with large complex and multi-geographical customers and enterprises preferred.
• Exceptional communication skills, highly organized, collaborative and detail-oriented.
• Proficient in medical terminology and concepts.
• Working knowledge of electronic health records and systems, PACS systems, and the ability to work with a variety of systems, programs, and software applications.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.
• Strong work ethic with comfort in a dynamic environment where you are expected to move quickly and wear many hats.

Requirements

• Perform pre-sales demonstrations and post-sales customer training for TeraRecon’s full application suite.
• Travel to current or prospective customer sites, luminary sites, trade shows and symposia as needed to perform presentations or training, participate in clinical research projects and/or capture customer product feedback.
• Provide ongoing application assistance and support to end users as needed.
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of TeraRecon to customer end users, performing quarterly business reviews, training, and health checks virtually at least 3x/year and onsite at least 1x/year.
• Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues.
• Maintain a cadence of communication with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities.
• Promote and drive TeraRecon product adoption and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g., testimonials, case studies).
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Work closely with product management team on localization of clinical assessment and needs as required.

Qualifications

• 5+ years of practical hands-on CT and/or MR experience, working in a clinical environment (hospital, imaging center, etc.)
• Advanced knowledge of 3D post-processing and advanced visualization is a requisite.
• Minimum of two or more years of experience on TeraRecon software preferred.
• Minimum of two or more years leading and facilitating training or as an applications specialist, preferred.
• Experience with Customer Success, Relationship Management, Account Management, or similar role is preferred
• Experience working with large complex, multi-divisional and multi-geographical customers and enterprises preferred.
• Exceptional communication skills, highly organized, collaborative and detail oriented.
  Superior written and oral communication skills.
• Experience building and maintaining relationships, while working to mitigate, churn and drive engagement and renewals.
• Proficient in medical terminology and concepts.
• Working knowledge of electronic health records and systems, PACS systems, and the ability to work with a variety of systems, programs, and software applications.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.
• Passion for technology and for being a part of a fast-growing organization.
• Strong work ethic with comfort in a dynamic environment where you are expected to move quickly and wear many hats.
• Familiarity with everyday Microsoft Windows operation, including basic Microsoft Word skills, is required

What you get to do in this role:

• Partner with sales representatives to develop and execute an effective selling strategy for each opportunity
• Discover and document customer's goals, workflows, business and clinical challenges and opportunities to link these back to the value of our software
• Create compelling, credible, and persuasive software demonstrations and presentations to business and clinical leaders
• Develop expert level knowledge of all TeraRecon solutions and establish yourself as both a domain and solution expert in the eyes of your audiences
• Deliver and communicate ROI for our clients by driving value
• Liaise with Product Management to enhance TeraRecon products with new features that anticipate customer and market needs
• Stay current on trends impacting healthcare and competitive analyses to properly position TeraRecon’s differentiators
• Contribute to the building and evolution of internal processes
• Support Marketing events like user conferences, trade shows, webinars, etc.
• Provide leadership on RFP/RFI responses
• Maintain and enhance pre-sales demonstration environments and materials
• Pursue a program of self-development using selected reading, seminars, and participation in continuing education

To be successful in this role, we need someone with:

• Proven pre-sales skills: minimum of 5 or more years of experience presenting and demonstrating medical imaging software solutions (i.e., PACS, Advanced Visualization, CAD, etc.)
• Proficiency with TeraRecon’s application and the willingness to broaden your expertise as we continue to develop solutions
• The ability to demonstrate value versus features and functionality
• A complete and thorough understanding of the workflow, needs and challenges facing today’s complex medical imaging organizations
• Experience on stage, in webinars, and presenting/communicating to large audiences
• Exceptional communication skills in demonstrating relevant value and key differentiators in a way that’s compelling and memorable
• An ability to establish credibility with executives, business decision-makers, physicians, and clinical influencers
• Experience building and maintaining relationships and the ability to drive engagement and adoption of new technology
• A strong ability to articulate technology concepts to both high level business audiences and highly clinical or technical individuals
• An ability to prioritize and perform tasks and activities that may be out of your comfort zone
• A positive, “can do” attitude, high emotional intelligence, and resilient character
• A results-driven sales mindset and sense of urgency
• A high degree of passion, energy, drive, and willingness to travel (anticipated 40%-50% nationwide travel, depending on how COVID changes the way we do business)
• A strong work ethic, a self-starter with comfort in a dynamic environment where you are expected to move quickly and wear many hats.  Ability to effectively complete tasks and projects with minimal supervision
• Fluent medical terminology in English and either French or German.

Education:

• CT or MR ARRT certification or equivalent, required.  
• Bachelor’s Degree highly preferred
• Masters degree in business, healthcare related field, preferred

What you get to do in this role:

• Partner with sales representatives to develop and execute an effective selling strategy for each opportunity
• Discover and document customer's goals, workflows, business and clinical challenges and opportunities to link these back to the value of our software
• Create compelling, credible, and persuasive software demonstrations and presentations to business and clinical leaders
• Develop expert level knowledge of all TeraRecon solutions and establish yourself as both a domain and solution expert in the eyes of your audiences
• Deliver and communicate ROI for our clients by driving value
• Liaise with Product Management to enhance TeraRecon products with new features that anticipate customer and market needs
• Stay current on trends impacting healthcare and competitive analyses to properly position TeraRecon’s differentiators
• Contribute to the building and evolution of internal processes
• Support Marketing events like user conferences, trade shows, webinars, etc.
• Provide leadership on RFP/RFI responses
• Maintain and enhance pre-sales demonstration environments and materials
• Pursue a program of self-development using selected reading, seminars, and participation in continuing education

To be successful in this role, we need someone with:

• Proven pre-sales skills: minimum of 5 or more years of experience presenting and demonstrating medical imaging software solutions (i.e., PACS, Advanced Visualization, CAD, etc.)
• Proficiency with TeraRecon’s application and the willingness to broaden your expertise as we continue to develop solutions
• The ability to demonstrate value versus features and functionality
• A complete and thorough understanding of the workflow, needs and challenges facing today’s complex medical imaging organizations
• Experience on stage, in webinars, and presenting/communicating to large audiences
• Exceptional communication skills in demonstrating relevant value and key differentiators in a way that’s compelling and memorable
• An ability to establish credibility with executives, business decision-makers, physicians, and clinical influencers
• Experience building and maintaining relationships and the ability to drive engagement and adoption of new technology
• A strong ability to articulate technology concepts to both high level business audiences and highly clinical or technical individuals
• An ability to prioritize and perform tasks and activities that may be out of your comfort zone
• A positive, “can do” attitude, high emotional intelligence, and resilient character
• A results-driven sales mindset and sense of urgency
• A high degree of passion, energy, drive, and willingness to travel (anticipated 40%-50% nationwide travel, depending on how COVID changes the way we do business)
• A strong work ethic, a self-starter with comfort in a dynamic environment where you are expected to move quickly and wear many hats.  Ability to effectively complete tasks and projects with minimal supervision
• Fluent medical terminology in English and either French or German.

Education:

• CT or MR ARRT certification or equivalent, required.  
• Bachelor’s Degree highly preferred
• Masters degree in business, healthcare related field, preferred

Responsibilities

• Perform pre-sales demonstrations and customer training for TeraRecon’s 3D workstations, servers and thin client software.
• Train Clinicians on all levels to imaging post-processing techniques
  Provide support for TeraRecon’s customers, including luminaries and reference sites.
• Travel to customer sites, luminary sites, prospective customer sites or trade shows and symposia to perform above-mentioned functions as deemed necessary by TeraRecon.
• Work with the development department to improve system according to local requirements.
• Design, configuration and optimization of data and clinical workflows for the company products deployed at customers
• Provide application assistance, support to end users associated with high–end real time diagnostic 3D workstations and 3D streaming service, as well as diagnostic 2D viewing.
• Provide technical assistance, analyzing and resolving complex issue associated with high –end real time diagnostic 3D workstations and 3D streaming service, as well as diagnostic 2D viewing.
• Test and Investigate problems related to real-time volume rendering hardware engines, as well as image sharing and diagnostic viewing.
• Maintain a detailed log of description of the issues and remedial actions taken in resolution of them.
• Generate a report and follow-up with engineering team on issues identified as bugs in the software.
• Troubleshooting problems related to SQL Server Database
• Assist manager in internal training and internal resource development.
  Maintain assigned premier success customers.
• Work as a senior level and escalation point for junior staff members when they need assistance resolving issues.

Qualifications

• 5 years experience in MRT, CT and Radiology
• Knowledge of any, or all, of the following is a plus but not required: DICOM, PACS, Citrix, Servers, Firewall configuration, Network performance testing, Enterprise computing

Requirements

• 2 to 5+ years of professional experience developing web client software.
• Strong experience with HTML/HTML5, CSS/CSS3, JavaScript programming for complex enterprise applications.
• Experience developing web applications using Angular 2 or higher is required.
• Familiarity and experience with TypeScript highly desired.
• C# / .NET applications development experience.
• Familiarity and experience with ASP.NET Core are highly desired.
• RESTful web services development within the .NET framework is required.
• Solid understanding of the object-oriented design and programming concepts.
• Experience using Git version control is a plus.
• Experience working within Agile / Scrum based development processes.
• Experience in medical imaging and diagnostic review software, PACS systems, and knowledge of DICOM and other related medical imaging standards and protocols is highly desired.
• Knowledge of databases and SQL programming, server, and clustering technology desired.
• Familiarity with working in a regulated environment (ISO, FDA, CMDCAS, and CE Marking Directive, etc.) is helpful.

Education

• Bachelor’s degree or higher in Computer Science, computer engineering or related field

Requirements

• 2 to 5+ years of professional experience developing web client software.
• Strong experience with HTML/HTML5, CSS/CSS3, JavaScript programming for complex enterprise applications.
• Experience developing web applications using Angular 2 or higher is required.
• Familiarity and experience with TypeScript highly desired.
• C# / .NET applications development experience.
• Familiarity and experience with ASP.NET Core are highly desired.
• RESTful web services development within the .NET framework is required.
• Solid understanding of the object-oriented design and programming concepts.
• Experience using Git version control is a plus.
• Experience working within Agile / Scrum based development processes.
• Experience in medical imaging and diagnostic review software, PACS systems, and knowledge of DICOM and other related medical imaging standards and protocols is highly desired.
• Knowledge of databases and SQL programming, server, and clustering technology desired.
• Familiarity with working in a regulated environment (ISO, FDA, CMDCAS, and CE Marking Directive, etc.) is helpful.

Education

• Bachelor’s degree or higher in Computer Science, computer engineering or related field