Belong @ TeraRecon

Responsibilities

• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Effectively lead a sales team to sell TeraRecon solutions, inclusive of funnel and pipeline development, strategy and tactics development
• Lead a sales team to exceed assigned key sales metrics, including bookings, pipeline growth and customer retention
• Identify sales talent to add to the team, as opportunities present themselves
• Develop sales talent within the team to achieve assigned key sales metrics
• Performance manage sales talent to achieve assigned key sales metrics
• Manage the process of territory assignment and quota allocation for assigned territory.
• Achieve <5% attrition of accounts within the assigned market
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Ensure team is capable of representing and communicating the vision for our company, through formal presentations and informal customer discussions
• Provide thought leadership within SVP Sales staff and also act as a key voice of the customer and voice of the field to ensure important messaging is delivered and driven within the company.
• Develop and execute a detailed annual sales plan for each of the assigned Territory Sales Managers, creating qualified (budgeted) pipeline equivalent to 3.5x the annual objective
• Provide weekly reporting of pipeline and forecast updates and management calls
• Provide a quarterly forecast on an assigned cadence basis
• Remain abreast of market trends, competition, competitive issues, products and customer needs
• Practice clear, transparent, and effective communications with team members, management, customers, and supporting team members
• Participate in teambuilding and company growth activities including strategy setting, sales training, marketing efforts, and customer care
• Travel to customer locations and industry events in support of sales efforts as necessary
• Identify and support the building of relationships with health systems groups
• Leverage existing network and develop referring relationships with KOL communities, as well as partnering with the TeraRecon solutions sales team
• Position yourself as a thought leader to build trust and educate key players and prospects in your target market about TeraRecon solutions
• Lead and partner seamlessly with VAR partners and other indirect sales teams to lead a coordinated and effective team selling effort to land large Enterprise deals in assigned accounts
• Work cooperatively, take direction from and partner with the SVP of Sales
• Other duties as assigned

Requirements

• BA/BS degree, with MBA preferred
• 10+ years experience successfully selling enterprise clinical solutions
• 5+ years of front line leadership/management experience
• Track record of consistently achieving quota and managing complex sales of $500K+
• Track record of leading teams in achieving quota and managing complex sales
• Demonstrated experience leading a team in selling enterprise subscription / SaaS solutions
• Demonstrated success in leading a team to sell directly to the C-suite in large health systems
• Ability and willingness to roll up sleeves and drive market development and deals directly, as necessary
• Ability and drive a sales team to prospect and generate robust pipeline to achieve the sales quota
• Ability to lead a team to close deals on time and within company-standard discounting parameters
• Strong written and verbal communication skills, including public speaking
  

Responsibilities

• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Systematically sell simultaneously to both parent and child accounts in each assigned enterprise to ensure top-down and bottom-up opportunity coverage
• Achieve <5% attrition at accounts within the territory
• Establish trusting and direct relationships with key departmental and C-suite stakeholders
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Leverage TeraRecon’s senior executive team effectively and efficiently to support large, strategic customer engagements
• Develop and execute a detailed annual sales plan for each of the assigned strategic accounts, creating qualified (budgeted) pipeline equivalent to 4x the annual objective
• Provide customized-to-the-customer presentations using the company supplied sales tools and leverage product demos in context to support the closing objective
• Utilize value-based (ROI) selling methodology
• Nurture and expand the company’s relationship with customer executives via bi-annual business reviews, designed to drive new use cases and technology adoption
• Manage and track customer engagement, opportunity development, and weekly tactical and transactional information on all active pursuits in CRM
• Provide weekly reporting of pipeline and forecast accuracy updates and management calls
• Remain abreast of market trends, competition, competitive issues, and products
• Practice clear, transparent, and effective communications with management, customers, and supporting team members
• Participate in team-building and company growth activities including strategy setting, sales training, marketing efforts, and customer care
• Travel to customer locations and industry events in support of sales efforts
• Identify and build relationships with health systems groups
• Leverage existing network and develop referring relationships with KOL communities, as well as partnering with the TeraRecon Intuition sales team
• Position yourself as a thought leader to build trust and educate key players and prospects in your target market about TeraRecon solutions
• Partner seamlessly with VAR partners and other indirect sales teams to lead a coordinated and effective team selling effort to land large Enterprise deals in assigned accounts
• Other duties as assigned

Requirements

• BA/BS degree, with MBA preferred
• Track record of consistently achieving quota and managing complex sales of $500K+
• 7 years’ experience successfully selling enterprise clinical software
• Demonstrated experience selling enterprise subscription / SaaS solutions
• Demonstrated success in selling directly to the C-suite in large health systems
• Ability and desire to prospect and self-generate robust pipeline to achieve the sales quota
• Ability to close deals on time and within company-standard discounting parameters
• Strong written and verbal communication skills, including public speaking
• Strong work ethic, self-directed, and resourceful
• Strong customer references
  

Responsibilities

• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Systematically sell simultaneously to both parent and child accounts in each assigned enterprise to ensure top-down and bottom-up opportunity coverage
• Achieve <5% attrition at accounts within the territory
• Establish trusting and direct relationships with key departmental and C-suite stakeholders
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Leverage TeraRecon’s senior executive team effectively and efficiently to support large, strategic customer engagements
• Develop and execute a detailed annual sales plan for each of the assigned strategic accounts, creating qualified (budgeted) pipeline equivalent to 4x the annual objective
• Provide customized-to-the-customer presentations using the company supplied sales tools and leverage product demos in context to support the closing objective
• Utilize value-based (ROI) selling methodology
• Nurture and expand the company’s relationship with customer executives via bi-annual business reviews, designed to drive new use cases and technology adoption
• Manage and track customer engagement, opportunity development, and weekly tactical and transactional information on all active pursuits in CRM
• Provide weekly reporting of pipeline and forecast accuracy updates and management calls
• Remain abreast of market trends, competition, competitive issues, and products
• Practice clear, transparent, and effective communications with management, customers, and supporting team members
• Participate in team-building and company growth activities including strategy setting, sales training, marketing efforts, and customer care
• Travel to customer locations and industry events in support of sales efforts
• Identify and build relationships with health systems groups
• Leverage existing network and develop referring relationships with KOL communities, as well as partnering with the TeraRecon Intuition sales team
• Position yourself as a thought leader to build trust and educate key players and prospects in your target market about TeraRecon solutions
• Partner seamlessly with VAR partners and other indirect sales teams to lead a coordinated and effective team selling effort to land large Enterprise deals in assigned accounts
• Other duties as assigned

Requirements

• BA/BS degree, with MBA preferred
• Track record of consistently achieving quota and managing complex sales of $500K+
• 7 years’ experience successfully selling enterprise clinical software
• Demonstrated experience selling enterprise subscription / SaaS solutions
• Demonstrated success in selling directly to the C-suite in large health systems
• Ability and desire to prospect and self-generate robust pipeline to achieve the sales quota
• Ability to close deals on time and within company-standard discounting parameters
• Strong written and verbal communication skills, including public speaking
• Strong work ethic, self-directed, and resourceful
• Strong customer references
  

Mandatory Requirements

• Masters or Ph.D. in electrical engineering (EE), computer science (CS), applied physics, applied mathematics, biomedical engineering, health information science, or related discipline or equivalent industry experience.
• 5+ years developing 2D/3D image processing and Machine Learning algorithms for image manipulation, denoising, segmentation, and classification. Familiarity with Bayesian, Deconvolution and Regularization methods is required.
• 3+ years of developing AI-based software involving one or more of the following areas:
  • Natural Language Processing
  • Machine Learning
  • Pattern Recognition
  • Machine Vision
  • Image Analysis
  • Image Segmentation
• 5+ years of experience in C++ (Visual C++).
• 3+ years of experience in Python.
• Strong mathematical and analytical skills. Familiarity with PDE (Partial Differential Equations).
• Team player who enjoys working in a fast-paced environment.

Desired Requirements

• Experience of developing end-to-end ML/AI solutions from design to deployment.
• 1+ year of experience in C# (also in .NET framework 2.0), windows forms, Managed C++.
• 3D programming experience (geometry, volumetric and surface rendering).
• Algorithm optimization experience (multi-threading, strength reduction, bottleneck identification, data structures)
• Experience of working with medical imaging data such as CT, MRI, and Ultrasound.

Responsibilities

• Establish clear retention goals and process milestones for the client to work towards.
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of TeraRecon to customer employees, including sharing and developing relevant creative assets, performing quarterly business reviews, training and health checks virtually at least 3x/year and onsite at least 1x/year.
• Optimize existing processes within the company and actively enhance all customer success initiatives.
• Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues.
• Seek to improve all aspects of the customer experience with TeraRecon.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities.
• Promote an energetic fan base for products and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g. testimonials, case studies).
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Marshall resources across the TeraRecon organization as needed to support customers’ needs.
• Represent the voice of the customer to inform our sales process and product roadmap.
• Act as a trusted advisor to our large customers and ensure their success.
• Help customers achieve business value and get the most out of their investment with TeraRecon.
• Drive increased value, retention, and customer satisfaction.
• Expand the TeraRecon footprint across the assigned organizations.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Perform pre-sales demonstrations and customer training for TeraRecon’s full application suite.
• Train clinicians on all levels on imaging post-processing techniques and available AI.
• Have expert level knowledge of all TeraRecon product.
• Travel to current or prospective customer sites, luminary sites, trade shows and symposia as needed to perform presentations or training, participate in clinical research projects and/or capture customer product feedback.
• Work with the product management and engineering teams to help guide the development of new features or enhancements and modify current features by being the voice of the customer.
• Work closely with product management team on localization of clinical assessment and needs as required.
• Work with customers and the TeraRecon team to keep attrition below max threshold, meet specific growth and sales passthrough goals quarterly and yearly.
• Provide Support for TeraRecon’s luminary, reference, strategic sites, and any sites enrolled in the customer success management program
• Design, configure and optimize data and clinical workflows for the company products deployed at customer sites
• Provide application assistance and support to end users
• Test and investigate all clinical related issues

Requirements

• Certified technologist with 8+ years of practical hands-on CT or MR experience, working in a clinical environment (hospital, imaging center, etc.)
• Minimum of two or more years of experience on TeraRecon software preferred
• Minimum of two or more years leading and facilitating training
• Experience with Customer Success, Relationship Management, Account Management, or similar role is preferred
• Experience working with large complex, multi-divisional and multi-geographical customers and enterprises preferred.
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, while working to mitigate, churn and drive engagement and renewals.
• Proficient in medical terminology and concepts.
• Fluent in English required
• Working knowledge of electronic health records and systems, PACS systems, and the ability to work with a variety of systems, programs, and software applications.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Passion for technology and for being a part of a fast-growing organization.
• Strong work ethic with comfort in a dynamic environment where you are expected to move quickly and

Education:

• Licensed (Radiology)
• Bachelor’s Degree preferred.
• Language: Japanese (Fluent); English (Fluent; Advanced is also preferred)

Responsibilities

• Leading complex technical projects to support growth.
• Provide multiple technical solutions to current and future challenges.
• Provide and execute technical solutions for security remediations and incident management.
• Participates in designing solutions and leads their deployment.
• Implements and maintains cloud-based infrastructure.
• Tracks trends and assists in forecasting the required growth of infrastructure and tools.
• Participate in on-call support rotation and take ownership of escalated problem resolution.
• Works with the development organization and third parties to maintains software update and upgrades cycles with current and new solutions.
• Contribute to the technical growth of peers through knowledge transfer
• Works with departmental stakeholders to solve productivity challenges, drive efficiency and automate environment builds and application releases.
• Driving continuous improvement using new technology, or the optimization of current tools.
• Attends team, departmental and staff meetings to discuss issues and foster teamwork.
• Keeps abreast of industry innovations and trends, as well as changes to internal systems to determine impact or opportunity.

Requirements

• Bachelor’s degree in a computer related field or equivalent experience.
• 5 years of experience working with cloud platforms.
• Experience working remotely in mission-critical, operations support environment
• Extensive experience designing and deploying systems using a wide range of public cloud services. Azure, AWS, RDS, EFS, NLB, ALB the more the better
• Experience with production system designs including infrastructure as code, high availability, and performance monitoring/troubleshooting.
• Excellent understanding of cloud foundational services – networks, databases, storage
• Excellent understanding of, and experience with IT compliance and risk management
• Experience deploying and supporting applications deployed in a VM, or a container
• Experience with cloud capacity management
• An advanced background with common automation tools such as Terraform, Puppet, Chef and Ansible
• Extensive experience evaluating, onboarding, and managing new technologies, and services
• Experience monitoring the operational status and performance, configuring, and tuning of systems, networks, and databases.
• Understanding of CICD pipelines and tools.
• Familiarity with securing systems in the cloud, and WAF, IDS, IPS.

 Core Competencies:

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a fast paced environment.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Proven troubleshooting skills
• Ability to exercise strict confidentiality in all matters.
• Effective written and oral communication.

Responsibilities

• Migrate existing MS SQL interfaces and store procedures into PostgreSQL in cloud
• Improve performance and documentation of existing back-end data services, and implement new ones
• Troubleshoot and support existing database processes; deliver fixes and optimizations where appropriate.
• Stay on top of tech trends, experimenting with and learning new technologies, and mentoring other members of the engineering team

Requirements

• BS in Engineering, Biomedical Engineering or related field is required
• Minimum of 5 years of experiences in developing and optimizing relational databases and writing MSSQL and/or PostgreSQL
• Knowledge of DICOM
• Understanding of normalization, indexing, and other database design concepts, and where these are and aren’t applicable.
• Background in cloud technologies and platforms, such as AWS RDS and S3 is a plus
• Willingness to take on hard problems and suggest and then implement solutions

Responsibilities

• Develop iNtuition server related technologies – web development, systems integration, rendering, network communication.
• Working on servers in the area of clustering, storage, database and network optimization
• Understand requirements of requests and develop design documents.
• Trouble-shooting field issues

Requirements

• BS in Engineering, Biomedical Engineering or related field is required.
• 7+ years of experience with one or more areas of server development, database, visualization, networking, trouble shooting and problem isolation.
• 7+ years of C++ or C# or JavaScript experience and understand DICOM and database.
• Deep understanding of algorithms, design patterns, debugging and performance optimization.
• Experience with database system (SQL)
• Some familiarity and experience using AWS and/or other cloud computing platforms (IaaS, PaaS, SaaS) a plus

Responsibilities

• Develop iNtuition server related technologies – web development, systems integration, rendering, network communication.
• Working on servers in the area of clustering, storage, database and network optimization
• Understand requirements of requests and develop design documents.
• Trouble-shooting field issues

Requirements

• BS in Engineering, Biomedical Engineering or related field is required.
• 5+ years of experience with one or more areas of server development, database, visualization, networking, trouble shooting and problem isolation.
• 5+ years of C++ or C# or JavaScript experience
• Experience and thorough knowledge of DICOM
• Deep understanding of algorithms, design patterns, debugging and performance optimization.
• Experience with database system (SQL)
• Some familiarity and experience using AWS and/or other cloud computing platforms (IaaS, PaaS, SaaS) a plus

Responsibilities

• Leading complex technical projects to support growth and optimizations.
• Provide multiple technical solutions to current and future challenges.
• Provide and execute technical solutions for security remediations and incident management.
• Participates in designing solutions and leads their deployment.
• Implements and maintains cloud-based infrastructure.
• Implements and maintains core internal infrastructure.
• Tracks trends and assists in forecasting the required growth of infrastructure and tools.
• Participate in on-call support rotation and take ownership of escalated problem resolution.
• Maintains software update and upgrades cycles with current and new solutions.
• Contribute to the technical growth of peers through knowledge transfer
• Works with departmental stakeholders to solve productivity challenges, drive efficiency and automate environment builds and application releases.
• Driving continuous improvement using new technology, or the optimization of current tools.
• Attends team, departmental and staff meetings to discuss issues and foster teamwork.
• Keeps abreast of industry innovations and trends, as well as changes to internal systems to determine impact or opportunity.

Requirements

• Bachelor’s degree in a computer related field or equivalent experience.
• Experience working remotely in mission-critical, operations support environment
• Extensive experience with VMware virtualization platforms and supporting technologies.
• Experience with cloud platforms including AWS, and Azure.
• Excellent understanding of cloud foundational services – networks, databases, storage.
• Excellent understanding of, and experience with IT compliance and risk management.
• Extensive experience with server operating systems, including both Windows and Linux.
• In depth knowledge of Active Directory, authentication, SSO, and MFA.
• An advanced background with common automation tools such as Terraform, Puppet, Chef and Ansible
• Extensive experience evaluating, onboarding, and managing new technologies, and services
• Experience monitoring the operational status and performance of, configuring, and tuning systems, networks, and databases.
• Understanding of CICD pipelines
• Experience with production system designs including infrastructure as code, high availability, and performance monitoring.
• Ability to travel as required to support specific projects or initiatives.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a fast paced environment.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Proven troubleshooting skills
• Ability to exercise strict confidentiality in all matters.
• Effective written and oral communication.

Responsibilities

• Designing, developing, and implementing algorithms, visualization tools and advanced analysis modules for medical data including CT and MR
• Develop 3D medical image processing algorithms using DICOM and Merge Toolkit
• Implement applications in C++, Phython, Java
• Write engineering documentation and provide technical support during entire lifecycle
• Documentations of the design, implementations and test planning for the modules, and providing code review for other members

Requirements

• S. Degree in Computer Science or related fields
• Minimum of 3 years of professional experience developing C++ software.
• Experience with rendering software, for example CUDA, OpenGL, or VTK.
• Strong math, especially geometry skills.
• Solid understanding of object-oriented design and programming concepts.
• Experience using Git version control is a plus.
• Experience working within Agile / Scrum based development processes.
• Experience in medical imaging and diagnostic review software, PACS systems and knowledge of DICOM and other related medical imaging standards and protocols is a plus.
• Familiarity with working in a regulated environment (ISO, FDA, CMDCAS and CE Marking Directive, etc.) is helpful.

Responsibilities

• Monitor, prioritize, respond, troubleshoot, and resolve alerts and tickets generated by the system or reported by Terarecon employees.

• Diagnose and resolve unique, nonrecurring problems associated with hardware, applications, and operating systems
• Utilize the ticket management system to record and update tickets within defined SLAs.

• Administers company tools in support of endpoint security, patching, automated software deployment, zero-touch deployment, remote control, and reporting
• Administers company tools in support of presence and communication.
• Package, deploy, and update applications, configurations, settings, and scripts to all endpoints, keeping devices up to date and in compliance with company standards and requirements

• Maintain an inventory of all assigned hardware and software
• Endpoint provisioning and de-provisioning
• User onboarding and offboarding

• Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Escalate unresolved issues

• Coordinate with third-party service providers and vendors as required
• Participate in IT projects

Requirements

• Bachelor’s degree in a computer-related field or equivalent experience
• A minimum of 4 years of experience in desktop support
• Experience working with mobile device management solutions (Intune and Autopilot are a plus)
• Experience working with Active Directory
• Experience supporting and managing Office 365; including Exchange, SharePoint, and Teams
• Strong analytical and problem-solving skills
• Exemplary customer service skills

• Work off standard business hours as required to accommodate specific business needs

• Participate in the on-call rotation schedule
• Occasional travel may be required to support specific projects or company initiatives

Core Competencies:

• Demonstrated ability to interact positively, respectfully, and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Demonstrated accuracy and productivity in a fast-paced environment.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Proven troubleshooting skills
• Ability to exercise strict confidentiality in all matters.
• Effective written and oral communication.

Required Qualifications

• Bachelor’s degree or higher in computer science, computer engineering or related field.
• At least 3 years of experience in C# .NET, ASP.NET Core MVC, or windows applications development using WinForms/WPF.
• Experience with one or more front end development frameworks like Angular or React.
• Experience working with cloud-based applications and knowledge of cloud infrastructure such as Amazon web services or Microsoft Azure.
• Experience with Restful APIs using .NET Core.
• Experience with relational SQL and NoSQL databases.
• Solid understanding of object-oriented design and programming concepts.
• Experience with web development and debugging tools.
• Experience working within Agile / Scrum based development processes.
• Experience developing and deploying medical applications in a medical enterprise environment is a plus.

Desired Qualifications

• Experience developing 2D/3D image processing algorithms such as 3D image transformations and 2D image segmentation.
• Knowledge of DICOM, HL7, and other related medical imaging standards and protocols.
• 3D programming experience (geometry, volumetric and surface rendering using WebGL).
• 2D Imaging experience.
• Back-end web development experience.
• Experience working within Agile / Scrum based development processes.
• Experience with version control systems such as Git or SVN.