Belong @ TeraRecon

The NeuroAI Director of Sales will be working with leaders in medical imaging, internationalists, and neurologists to bring world-class stroke and trauma care to health systems. Supported by the pristine reputation of a trusted industry leader, the NeuroAI Director of Sales will be introducing and expanding the presence of our next-generation AI-powered NeuroAI Suite into the market. The NeuroAI Suite facilitates better patient outcomes by reducing the time to treatment and delivering point-of-care access to sophisticated tools for precise patient assessment, tissue characterization, and interventional procedure planning in ways never before possible.

Even in the largest integrated healthcare provider networks, there is often limited access to the tools needed for proper triage when a 10-minute delay could significantly impact a patient’s outcome. Data shows that by ensuring patients receive the timely and necessary intervention, patient disability costs can be reduced by approximately $54k per patient per year.*

In this position, and with this technology, you’ll play a pivotal role in improving how patients are cared for when they arrive for treatment in community hospitals and comprehensive stroke centers alike. This role aligns with our corporate mission of transforming advanced visualization by leveraging artificial intelligence and delivering continuous innovation to our 900+ US customers.

*https://neuronewsinternational.com/time-is-money-not-just-brain/

Responsibilities:

• Collect, define and prioritize interventional radiology and interventional cardiology product feature requirements to include the “who, what, where, why and when” utilizing approved product management tools for transparency and analysis, providing thorough information for developers to decide “how” and create.
• Collect, define, and prioritize other product feature requirements as assigned.
• Work collaboratively within the PMO team to achieve team goals.
  Product board ideation and feature grooming for release planning - Maintain product boards and priority scoring completed. Includes all supporting materials to make an informed decision for go/no-go.
• Collaborate with PMO team for release definition to include approved qualified scored features and requirements, acting as product idea expert.
• Collaborate and maintain professional relationships with key opinion experts and stakeholders for ideas, guidance, product reviews, and feedback to ensure voice-of-customer is reflected in the product design., placement and delivery.
• Maintain relationships with interventional radiology and interventional cardiology advisors for the advisory committee; lead focus group sessions with advisors for the strategic, project, and short-term feedback.
• Act as PO (product owner) for the product, working as part of the scrum agile team. Maintains a groomed approved product backlog, participates in team ceremonies.
  Monitor and report on product release status utilizing PMO team tools
• Participate and drive the product release through the product development life cycle (PDLC) as a cross-functional team leader through commercialization gate execution.
• Own the interventional radiology and interventional cardiology product beta testing as part of the PMO SOP.
  Works cross-functionally to ensure the PMO SOP is executed and best practices followed
• Expert on the interventional radiology and interventional cardiology products and the placement within the TeraRecon product ecosystem including the components and its potential impact on the market as a whole
• Work cross-functionally with product commercialization, product marketing, service, and implementation to delivery on time solutions/products
• Report on the status of the aligned SDLC process and project plan
• Maintain objectives and KPI results for product releases, measure and report
• Lead interventional radiology and interventional cardiology product release retrospective at the close of each product release with all cross-functional teams and participate in other retrospectives if working as a secondary. Capture retrospective information and drive towards continuous improvement.
• Ensure that QMS best practices and process are being followed, executed, and delivered
• Work closely with the agile scrum master to ensure a strong understanding of the aligned SDLC and its perspective SOPs
• Contribute to the continuous evolution of core product manages best practices and SOPs

Qualifications:

• 4+ years’ healthcare experience, preferably within interventional radiology and interventional cardiology domain.
• 2+ years of product management, marketing, or product development experience. Experience working with industry to commercialize a product will be considered as experience.
• Practical experience with mainstream interventional radiology and interventional cardiology clinical workflows
• Excellent organizational, planning, communication, interpersonal, and follow-up skills.
• Adaptive to face-paced dynamic cross-functional working climate.
• Passion for innovation, a positive and supportive change-agent
• Knowledge of the healthcare medical informatics market and industry (a plus)
• Clinical and healthcare IT terminology knowledge especially related to interventional radiology and interventional cardiology.
• Experience with delivering a product from idea/concept to market/commercialization (a plus)
  Skilled understanding of the PDLC (a plus)
• Has experience working with peers to align cross-functional efforts throughout PDLC and SDLC (a plus)
• Has experience with product management best practices (a plus)

Responsibilities

• Develop an ongoing successful relationship with customer stakeholders and executive sponsors
• Serve as the primary point of contact post-implementation.
• Assume overall customer adoption responsibility and escalation management role.
• Partner with internal stakeholders to align account activities with the customer's business case and strategy.
• Prepare and educate customers on new features and releases.
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.
• Conduct periodic customer health-checks.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Develop and implement tailored programs that provide continued value to the customer, ensure renewals, and drive long-term account growth.

Requirements

• 5+ years of customer success experience in services organization preferred
• Ability to develop strong relationships with internal and external contacts
• Highly organized, consistently positive and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced start-up environment
• Excellent written and verbal communication skills are essential

Responsibilities

• Collect, define and prioritize cardiology and cardiovascular imaging product feature requirements to include the “who, what, where, why, and when” utilizing approved product management tools for transparency and analysis, providing thorough information for developers to decide “how” and create.
• Collect, define, and prioritize other product feature requirements as assigned.
• Work collaboratively within the PMO team to achieve team goals.
• Product board ideation and feature grooming for release planning - Maintain product boards and priority scoring completed. Includes all supporting materials to make an informed decision for go/no-go.
• Collaborate with PMO team for release definition to include approved qualified scored features and requirements, acting as product idea expert.
• Collaborate and maintain professional relationships with key opinion experts and stakeholders for ideas, guidance, product reviews, and feedback to ensure voice-of-customer is reflected in the product design., placement and delivery.
• Maintain relationships with cardiology and cardiovascular imaging advisors for the advisory committee; lead focus group sessions with advisors for the strategic, project, and short-term feedback.
• Act as PO (product owner) for a product, working as part of scrum agile team.
• Maintains a groomed approved product backlog, participates in team ceremonies.
• Monitor and report on product release status utilizing PMO team tools
• Participate and drive the product release through the product development life cycle (PDLC) as a cross-functional team leader through commercialization gate execution.
• Own the cardiology and cardiovascular imaging product beta testing as part of the PMO SOP.
  Works cross-functionally to ensure the PMO SOP is executed and best practices followed
• Expert on the cardiology and cardiovascular imaging products and the placement within the TeraRecon product ecosystem including the components and its potential impact on the market as a whole
• Work cross-functionally with product commercialization, product marketing, service, and implementation to delivery on time solutions/products

Qualifications

• 4+ years’ healthcare experience, preferably within cardiology and cardiovascular imaging.
• 2+ years of product management, marketing or product development experience.
• Experience working with industry to commercialize a product will be considered as experience.
• Practical experience with mainstream cardiology clinical workflows
• Excellent organizational, planning, communication, interpersonal, and follow-up skills.
• Adaptive to face-paced dynamic cross-functional working climate.
• Passion for innovation, a positive and supportive change-agent
• Knowledge of the healthcare medical informatics market and industry (a plus)
• Clinical and healthcare IT terminology knowledge especially related to cardiology and cardiovascular imaging.
• Experience with delivering a product from idea/concept to market/commercialization (a plus)
  Skilled understanding of the PDLC (a plus)
• Experience working with peers to align cross-functional efforts throughout PDLC and SDLC (a plus)
• Experience with product management best practices (a plus)
• Able to translate the voice of the customer to engineering requirements and vice versa.

Responsibilities

• Manage inbound Product Manager responsibilities which include, Product Owner role in Agile (Scrum) development team, Subject Matter Expert, and gather competitive intelligence
• Represent the voice of the customer and maintain Luminary sites
• Team member and contributor for the development of strategic product roadmaps
• Manage outbound Product Manager responsibilities which include, creation and execution of new product introduction for commercial launch, which includes marketing materials. web content, and additional sales collateral tools, customer communications, value propositions, positioning, and pricing
• Support in the submission of 510k including Clinical Assessment and documentation of products
• Participate in the development of architectural strategy, including technology standardization, user interface, and usability standards.
• Investigate, conduct proof of concept, and generate recommendations on key third-party integration components and integrations

Preferred Qualifications

• 3-5 years experience as an Advanced Visualization Product Manager is required.
• Agile Product Owner or Scrum Master experience, certification preferred.
•  Knowledge about Networking and DICOM standards preferred
• Experience in managing/developing solutions in a regulated Medical Device environment with 510k submissions

Requirements

• 2 to 5+ years of professional experience developing web client software.
• Strong experience with HTML/HTML5, CSS/CSS3, JavaScript programming for complex enterprise applications.
• Experience developing web applications using Angular 2 or higher is required.
• Familiarity and experience with TypeScript highly desired.
• C# / .NET applications development experience.
• Familiarity and experience with ASP.NET Core are highly desired.
• RESTful web services development within the .NET framework is required.
• Solid understanding of the object-oriented design and programming concepts.
• Experience using Git version control is a plus.
• Experience working within Agile / Scrum based development processes.
• Experience in medical imaging and diagnostic review software, PACS systems, and knowledge of DICOM and other related medical imaging standards and protocols is highly desired.
• Knowledge of databases and SQL programming, server, and clustering technology desired.
• Familiarity with working in a regulated environment (ISO, FDA, CMDCAS, and CE Marking Directive, etc.) is helpful.

Education

• Bachelor’s degree or higher in Computer Science, computer engineering or related field

Responsibilities:

• Develop regulatory submission strategies for new and existing software medical devices, and manage to completion. This includes the US, Canada, EU, Brazil, Australia, and other international territories that require registration.
• Determine requirements (local, national, international), options for regulatory submissions, approval pathways, and compliance activities.
• Evaluate the regulatory environment and contributes to providing internal advice throughout the product lifecycle (e.g., concept, development, manufacturing, marketing) to ensure product compliance. Conduct gap analysis and effectively communicate requirements/changes to key stakeholders.
• Provide regulatory information and guidance for key stakeholders throughout the product lifecycle to the regulatory unit and other units in the organization.
• Provide regulatory input and technical guidance on global regulatory requirements to product development teams.
• Advise stakeholders of regulatory requirements for quality, preclinical, and clinical data to meet applicable regulations.
• Ensure that the clinical and nonclinical data—in conjunction with regulatory strategy—are consistent with the regulatory requirements and support the proposed product claims.
• Evaluate proposed products for regulatory classification and jurisdiction.
• Participate in the implementation of regulatory strategy and processes for handling recalls and communication to stakeholders (e.g., Dear Healthcare Professional letters, patient letters, distributor letters, and health authorities).
• Provide regulatory support and input and appropriate follow-up for inspections and audits

Qualifications:

• 3-5 years of experience software as a medical device, Software Design Quality, and Regulatory compliance
• 3-5 years of experience of developing global regulatory submissions and strategy for software as a medical device
• Experience with radiological software a plus
• Experience with CMS and FDA parallel reviews a plus
• Experience with FDA Digital Health Software Precertification Program a plus
• Experience with FDA Guidance on Regulatory Framework for Artificial Intelligence and Machine Learning a plus

Responsibilities

• Refine, implement, and drive the end-to-end process of tracking sales and operational metrics this includes but not limited to: macro-level pipeline growth and aging to the sales cycle, product level pipeline assessments, win/loss rates, monthly/quarterly/annual quota attainment, and deliver regular insights to the business based on analysis and key findings to improve sales effectiveness.
• Support the sales team use of Salesforce with process adoption, measurement, tracking, and analytics relevant to their functional areas, including the creation of user report templates that support best practice insights at the territory level
• Own and optimize the Company’s RFP/RFI process and output coordination
• Own and optimize the Company’s support/subscription renewal process
• Advise & work closely with Executive Leadership (C-Suite and Sales Leadership) on key performance metrics such as: sales forecasting, planning, and budgeting ensuring process adoption, as well as sales effectiveness inspection identifying areas of improvement
• Support the equitable assignment of sales force quotas and ensure quotas are optimally allocated to all sales channels and resources
• Drive operational efficiencies by automating and improving processes, tools, and dashboards that scale
• Develop and maintain daily, weekly, monthly and quarterly reports and OKRs, to support executive readout sessions
• Work collaboratively across key internal functions Sales, Finance, HR, and Legal to architect and deliver sales compensation plans
• Develop and deliver ongoing sales training programs and content for Salesforce
• Create an onboarding strategy for new sales reps that encompasses both live classroom training, as well as online e-learning
• Liaise between Sales and Marketing/Engineering/R&D/Operations/Product Development to provide necessary guidance in the development of marketing programs/materials, sales strategy, and upcoming product/platform launches

Qualifications

• Bachelor’s Degree; masters in business administration (MBA) or equivalent preferred.
• 6+ years’ experience in Sales Operations role within a high growth SaaS organization; Global Experience preferred & 10+ years’ total professional experience
• Experience working with international business will be highly regarded
• Detailed knowledge of sales processes, forecasting and pipeline management, renewals, reporting and analysis, SFDC, territory management, incentive compensation, and developing and implementing pricing strategies required
• Strong and proven track record of supporting executive-level sales staff with, but not limited to Executive-level presentations, deal approvals, ad-hoc reporting, and analysis.
• Strong working knowledge of Salesforce.com, Microsoft Office Suite, CPQ software, and Marketing tools such as HubSpot or Marketo a plus
• Proven manager of people, process, and technology for efficient and optimized outcomes
• ‘Data-driven’ mindset able to build insights based on scattered/varied input.
• Ability to work effectively across departments
• A strong sense of urgency and ability to work in a fast-paced environment

Responsibilities:

• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Systematically sell simultaneously to both parent and child accounts in each assigned enterprise to ensure top-down and bottom-up opportunity coverage
• Achieve <5% attrition at accounts within the territory
• Establish trusting and direct relationships with key departmental and C-suite stakeholders
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Leverage TeraRecon’s senior executive team effectively and efficiently to support large, strategic customer engagements
• Develop and execute a detailed annual sales plan for each of the assigned strategic accounts, creating qualified (budgeted) pipeline equivalent to 4x the annual objective
• Provide customized-to-the-customer presentations using the company supplied sales tools and leverage product demos in context to support the closing objective
• Utilize value-based (ROI) selling methodology
• Nurture and expand the company’s relationship with customer executives via bi-annual business reviews, designed to drive new use cases and technology adoption
• Manage and track customer engagement, opportunity development, and weekly tactical and transactional information on all active pursuits in CRM

Qualifications:

• Track record of consistently achieving quota and managing complex sales of $500K+
• 7 years’ experience successfully selling enterprise clinical software
• Demonstrated experience selling enterprise subscription / SaaS solutions
• Demonstrated success in selling directly to the C-suite in large health systems
• Ability and desire to prospect and self-generate robust pipeline to achieve the sales quota
• Ability to close deals on time and within company-standard discounting parameters
• Strong written and verbal communication skills, including public speaking
• Strong work ethic, self-directed, and resourceful
• Strong customer references

Responsibilities:

• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Systematically sell simultaneously to both parent and child accounts in each assigned enterprise to ensure top-down and bottom-up opportunity coverage
• Achieve <5% attrition at accounts within the territory
• Establish trusting and direct relationships with key departmental and C-suite stakeholders
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Leverage TeraRecon’s senior executive team effectively and efficiently to support large, strategic customer engagements
• Develop and execute a detailed annual sales plan for each of the assigned strategic accounts, creating qualified (budgeted) pipeline equivalent to 4x the annual objective
• Provide customized-to-the-customer presentations using the company supplied sales tools and leverage product demos in context to support the closing objective
• Utilize value-based (ROI) selling methodology
• Nurture and expand the company’s relationship with customer executives via bi-annual business reviews, designed to drive new use cases and technology adoption
• Manage and track customer engagement, opportunity development, and weekly tactical and transactional information on all active pursuits in CRM

Qualifications:

• Track record of consistently achieving quota and managing complex sales of $500K+
• 7 years’ experience successfully selling enterprise clinical software
• Demonstrated experience selling enterprise subscription / SaaS solutions
• Demonstrated success in selling directly to the C-suite in large health systems
• Ability and desire to prospect and self-generate robust pipeline to achieve the sales quota
• Ability to close deals on time and within company-standard discounting parameters
• Strong written and verbal communication skills, including public speaking
• Strong work ethic, self-directed, and resourceful
• Strong customer references

Responsibilities:

• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Systematically sell simultaneously to both parent and child accounts in each assigned enterprise to ensure top-down and bottom-up opportunity coverage
• Achieve <5% attrition at accounts within the territory
• Establish trusting and direct relationships with key departmental and C-suite stakeholders
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Leverage TeraRecon’s senior executive team effectively and efficiently to support large, strategic customer engagements
• Develop and execute a detailed annual sales plan for each of the assigned strategic accounts, creating qualified (budgeted) pipeline equivalent to 4x the annual objective
• Provide customized-to-the-customer presentations using the company supplied sales tools and leverage product demos in context to support the closing objective
• Utilize value-based (ROI) selling methodology
• Nurture and expand the company’s relationship with customer executives via bi-annual business reviews, designed to drive new use cases and technology adoption
• Manage and track customer engagement, opportunity development, and weekly tactical and transactional information on all active pursuits in CRM

Qualifications:

• Track record of consistently achieving quota and managing complex sales of $500K+
• 7 years’ experience successfully selling enterprise clinical software
• Demonstrated experience selling enterprise subscription / SaaS solutions
• Demonstrated success in selling directly to the C-suite in large health systems
• Ability and desire to prospect and self-generate robust pipeline to achieve the sales quota
• Ability to close deals on time and within company-standard discounting parameters
• Strong written and verbal communication skills, including public speaking
• Strong work ethic, self-directed, and resourceful
• Strong customer references

Responsibilities:

• Manage execution of email, web, and social media campaigns across multiple stakeholders and initiatives, including campaign set up, testing, QA and change rounds, approval, and deployment in adherence to tight deadlines.
• Partner directly with an internal team of stakeholders, including marketing management, sales, and solutions teams to develop a campaign strategy and execution plans that increase pipeline growth with qualified leads.
• Report on campaign performance and share results with stakeholders weekly, including identifying opportunities to improve and scale campaigns in real-time.
• Execute detailed quality control checkpoints to ensure campaigns are deployed with the highest quality, attention to detail, and operating as required by stakeholders.
• Manage database segmentation (within Hubspot) with a focus on accuracy and quality, to ensure appropriate audiences are receiving the right communications.

Qualifications:

• College graduate with 1-3 years experience managing campaign execution using Hubspot (or similar marketing automation – Marketo, Eloqua, etc.) and Microsoft Dynamics CRM (or a similar CRM platform – Salesforce, etc).
• Superior project management and organization skills to execute complex campaigns, while also managing and motivating internal stakeholders to strict campaign timelines.
• A confident and proactive self-starter with exceptional attention to detail, ability to prioritize and multi-task while driving results.
• Excellent written, oral, and intrapersonal communication skills.
• A passion for learning, change and thinking outside the box to propose and implement new campaigns, process efficiencies, and innovative solutions.
• Strong analytical and quantitative skills, including Microsoft Office (Excel/Outlook/Word/Powerpoint) proficiency and proven ability to interpret and analyze performance data, report on top-to-bottom funnel metrics, and use data to improve campaign performance.
• Experience in Healthcare, Radiology, Medical Imaging, Software a plus.

Responsibilities:

• Review deliverables prior to inclusion in regulatory submissions. Compile, submit, and review deliverables of regulatory filings to regulatory authorities and country representatives.
• Serve as point of contact for regulatory agency requests for additional information.
• Identify the need for new regulatory procedures and participates in development and implementation.
• Review process changes and determine the impact on regulatory filings, and if regulatory agency notification is required.
• Trains stakeholders on current and new regulatory requirements to ensure organization-wide compliance.
• Identify, monitor, and submit applicable reports (e.g., Serious Adverse Events) or notifications (e.g., changes in manufacturing) to regulatory authorities during the clinical research process.
• Prepare and submit electronic and paper regulatory submissions according to applicable regulatory requirements and guidelines.
• Monitor the progress of the regulatory authority review process through appropriate communication with the agency.
• Communicate and interact with regulatory authorities before and during the development and review of a regulatory submission through appropriate communication tools.
• Work with cross-functional teams for interactions with regulatory authorities including panel meetings and advisory committees
• Develop, implement, and monitor processes involved with maintaining annual licenses, registrations, and listings.
• Review and approve labeling, advertising, and promotion to ensure regulatory compliance.
• Assure postmarket regulatory requirements are met (e.g., maintains systems to trigger reporting, provide postmarket required reports, supplemental submissions, and other postmarketing commitments.)
• Submit notifiable changes and supplemental dossiers to the appropriate regulatory authorities to update product information and/or instructions for use to reflect the current state of product knowledge.
• Participate in the implementation of regulatory strategy and processes for handling recalls and communication to stakeholders (e.g., Dear Healthcare Professional letters, patient letters, distributor letters, and health authorities).
• Report product safety issues to regulatory authorities as required, to comply with local, regional, and global regulations.
• Provide regulatory support and input and appropriate follow-up for inspections and audits

Qualifications:

• 2-4 years in global regulatory submissions and listings for the medical device industry
• 2-4 years in adverse event determination and reporting
• Experience with software as a medical device or radiological software a plus
• Experience and knowledge of product and process regulatory compliance
• Experience with CMS and FDA parallel reviews a plus
• Experience with FDA Digital Health Software Precertification (Pre-Cert) Program a plus