Belong @ TeraRecon

Responsibilities

• Establish clear retention goals and process milestones for the client to work towards.
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of TeraRecon to customer employees, including sharing and developing relevant creative assets, performing quarterly business reviews, training and health checks virtually at least 3x/year and onsite at least 1x/year.
• Optimize existing processes within the company and actively enhance all customer success initiatives.
• Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues.
• Seek to improve all aspects of the customer experience with TeraRecon.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities.
• Promote an energetic fan base for products and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g. testimonials, case studies).
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Marshall resources across the TeraRecon organization as needed to support customers’ needs.
• Represent the voice of the customer to inform our sales process and product roadmap.
• Act as a trusted advisor to our large customers and ensure their success.
• Help customers achieve business value and get the most out of their investment with TeraRecon.
• Drive increased value, retention, and customer satisfaction.
• Expand the TeraRecon footprint across the assigned organizations.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Perform pre-sales demonstrations and customer training for TeraRecon’s full application suite.
• Train clinicians on all levels on imaging post-processing techniques and available AI.
• Have expert level knowledge of all TeraRecon product.
• Travel to current or prospective customer sites, luminary sites, trade shows and symposia as needed to perform presentations or training, participate in clinical research projects and/or capture customer product feedback.
• Work with the product management and engineering teams to help guide the development of new features or enhancements and modify current features by being the voice of the customer.
• Work closely with product management team on localization of clinical assessment and needs as required.
• Work with customers and the TeraRecon team to keep attrition below max threshold, meet specific growth and sales passthrough goals quarterly and yearly.
• Provide Support for TeraRecon’s luminary, reference, strategic sites, and any sites enrolled in the customer success management program
• Design, configure and optimize data and clinical workflows for the company products deployed at customer sites
• Provide application assistance and support to end users
• Test and investigate all clinical related issues

Requirements

• Certified technologist with 8+ years of practical hands-on CT or MR experience, working in a clinical environment (hospital, imaging center, etc.)
• Minimum of two or more years of experience on TeraRecon software preferred
• Minimum of two or more years leading and facilitating training
• Experience with Customer Success, Relationship Management, Account Management, or similar role is preferred
• Experience working with large complex, multi-divisional and multi-geographical customers and enterprises preferred.
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, while working to mitigate, churn and drive engagement and renewals.
• Proficient in medical terminology and concepts.
• Fluent in English required
• Working knowledge of electronic health records and systems, PACS systems, and the ability to work with a variety of systems, programs, and software applications.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Passion for technology and for being a part of a fast-growing organization.
• Strong work ethic with comfort in a dynamic environment where you are expected to move quickly

Education:

• Licensed (Radiology)
• Bachelor’s Degree preferred.
• Language: Japanese (Fluent); English (Fluent; Advanced is also preferred)

Roles & Responsibilities

• Develop & Upgrade Core Imaging Micro services that supports 2D/3D rendering of medical images and segmentation of body parts and organs. The image processing algorithms are incorporated into the system as server plug-ins - Windows executables that communicate directly with the client. Subsystems include a separate DICOM service, built-in DICOM Q/R and CUDA-based rendering server.
• Develop platform, both cloud-based and sited, that hosts and executes containerized (Docker) algorithms that conform to API Specification and deliver image-based intelligence for downstream consumption by user irrespective of the device type eg. URL / Mobile etc.
• Work as part of a scrum team of 5 to 8 engineers developing platform and infrastructure needs of an Artificial Intelligence (AI) ecosystem, on Windows, Linux and cloud, to support advanced end-to-end imaging clinical workflow.
• Perform design and code reviews and contribute to overall architecture of the platform and infrastructure.
• Work closely with product management and other tech leads to define features based on requirements and provide effort estimation.
• Exceptional attention to detail along with strong communication skills.
• Experience working in healthcare industry on medical imaging is a plus.
• Elasticity & Scalability Concepts are must and experience with Virtualization, Load Balancing and Gateway is desired.

Technical Skills

• Overall 5+ yrs. and a minimum of 2 yrs. experience with C++, multi-threading client-server architecture. Web technology. Extensive experience with DICOM. Good knowledge of network communication.
• Experience with ASP.Net Core, OOPS concepts, design pattern including dependency injection, .NET Web API, Angular/TypeScript, SQL Server is desired.
• Proficiency using GIT source control system
• Linux and basic shell environment experience required.
• Experience with Cloud Computing platforms (e.g. Amazon AWS, Microsoft Azure, etc.)
• DICOM experience desired.
• Docker experience desired.
• Experience working with remote team members
• Good communication skills.

Education:

• Bachelor's / Master's degree in Computer Science or related field or equivalent

Responsibilities

• As part of the Executive Leadership Team, participate in all executive team meetings, help definition of corporate goals and ensure division level adherence to them
• Understand and practice all requirements of EN ISO 13485, ISO 13485, TeraRecon BMS Manual, Process Flows and Work Instructions.
• Comply with applicable regulatory requirements (including but not limited to MDSAP participating countries and CE Marking).
• Participate in Internal and External audits.
• Proven leader with > 10 years experience in product management, having taken multiple enterprise-class SaaS software/ML products from idea through incubation to successful commercialization
• Customer-centric, creative, entrepreneurial leader who can engage with customers to develop new product ideas, use cases, value propositions, co-development partnerships, and key product/solution requirements that can be used by technical product managers to convert into detailed product requirements for software development.

Requirements:

• Master level (business, marketing, or technical) or clinical degree in a related area is a plus; or equivalent job related experience.
• At least 10 year of diverse experience in marketing roles and functions in related industries
• At least 10 years of experience in managing Product Management Office
• At least 5 years of experience in a management role
• Deep understanding of the business, process and technology requirements of the radiology and clinical departments of large healthcare providers
• Up-to-date knowledge of today’s AI/ML, software and cloud infrastructure technology
• A ‘true start-up mindset’ that is hands-on; where ideas and progress to goal matter more than organizational hierarchy
• Understanding of state-of-the-art image management and clinical decision support systems used by HC providers
• Excellent written, verbal communication skills in both small and large settings