Belong @ TeraRecon

Responsibilities

• Establish clear retention goals and process milestones for the client to work towards.
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of TeraRecon to customer employees, including sharing and developing relevant creative assets, performing quarterly business reviews, training and health checks virtually at least 3x/year and onsite at least 1x/year.
• Optimize existing processes within the company and actively enhance all customer success initiatives.
• Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues.
• Seek to improve all aspects of the customer experience with TeraRecon.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities.
• Promote an energetic fan base for products and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g. testimonials, case studies).
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Marshall resources across the TeraRecon organization as needed to support customers’ needs.
• Represent the voice of the customer to inform our sales process and product roadmap.
• Act as a trusted advisor to our large customers and ensure their success.
• Help customers achieve business value and get the most out of their investment with TeraRecon.
• Drive increased value, retention, and customer satisfaction.
• Expand the TeraRecon footprint across the assigned organizations.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Perform pre-sales demonstrations and customer training for TeraRecon’s full application suite.
• Train clinicians on all levels on imaging post-processing techniques and available AI.
• Have expert level knowledge of all TeraRecon product.
• Travel to current or prospective customer sites, luminary sites, trade shows and symposia as needed to perform presentations or training, participate in clinical research projects and/or capture customer product feedback.
• Work with the product management and engineering teams to help guide the development of new features or enhancements and modify current features by being the voice of the customer.
• Work closely with product management team on localization of clinical assessment and needs as required.
• Work with customers and the TeraRecon team to keep attrition below max threshold, meet specific growth and sales passthrough goals quarterly and yearly.
• Provide Support for TeraRecon’s luminary, reference, strategic sites, and any sites enrolled in the customer success management program
• Design, configure and optimize data and clinical workflows for the company products deployed at customer sites
• Provide application assistance and support to end users
• Test and investigate all clinical related issues

Requirements

• Certified technologist with 8+ years of practical hands-on CT or MR experience, working in a clinical environment (hospital, imaging center, etc.)
• Minimum of two or more years of experience on TeraRecon software preferred
• Minimum of two or more years leading and facilitating training
• Experience with Customer Success, Relationship Management, Account Management, or similar role is preferred
• Experience working with large complex, multi-divisional and multi-geographical customers and enterprises preferred.
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, while working to mitigate, churn and drive engagement and renewals.
• Proficient in medical terminology and concepts.
• Fluent in English required
• Working knowledge of electronic health records and systems, PACS systems, and the ability to work with a variety of systems, programs, and software applications.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Passion for technology and for being a part of a fast-growing organization.
• Strong work ethic with comfort in a dynamic environment where you are expected to move quickly

Education:

• Licensed (Radiology)
• Bachelor’s Degree preferred.
• Language: Japanese (Fluent); English (Fluent; Advanced is also preferred)

Roles & Responsibilities

• Develop & Upgrade Core Imaging Micro services that supports 2D/3D rendering of medical images and segmentation of body parts and organs. The image processing algorithms are incorporated into the system as server plug-ins - Windows executables that communicate directly with the client. Subsystems include a separate DICOM service, built-in DICOM Q/R and CUDA-based rendering server.
• Develop platform, both cloud-based and sited, that hosts and executes containerized (Docker) algorithms that conform to API Specification and deliver image-based intelligence for downstream consumption by user irrespective of the device type eg. URL / Mobile etc.
• Work as part of a scrum team of 5 to 8 engineers developing platform and infrastructure needs of an Artificial Intelligence (AI) ecosystem, on Windows, Linux and cloud, to support advanced end-to-end imaging clinical workflow.
• Perform design and code reviews and contribute to overall architecture of the platform and infrastructure.
• Work closely with product management and other tech leads to define features based on requirements and provide effort estimation.
• Exceptional attention to detail along with strong communication skills.
• Experience working in healthcare industry on medical imaging is a plus.
• Elasticity & Scalability Concepts are must and experience with Virtualization, Load Balancing and Gateway is desired.

Technical Skills

• Overall 5+ yrs. and a minimum of 2 yrs. experience with C++, multi-threading client-server architecture. Web technology. Extensive experience with DICOM. Good knowledge of network communication.
• Experience with ASP.Net Core, OOPS concepts, design pattern including dependency injection, .NET Web API, Angular/TypeScript, SQL Server is desired.
• Proficiency using GIT source control system
• Linux and basic shell environment experience required.
• Experience with Cloud Computing platforms (e.g. Amazon AWS, Microsoft Azure, etc.)
• DICOM experience desired.
• Docker experience desired.
• Experience working with remote team members
• Good communication skills.

Education:

• Bachelor's / Master's degree in Computer Science or related field or equivalent

Roles Summary

We are seeking a Software Engineer to design and develop medical imaging and visualization applications with a strong interest to develop user-friendly workflows in partnership with clinical subject matter experts and radiologists. Other responsibilities include documentation and unit testing and working closely with parts of the organization responsible for product requirements as well as validation and system testing. The ideal candidate is a team player, highly motivated self-starter, detailed-oriented with demonstrated ownership, accountability, and commitment to high quality deliverables.

The location of the position is flexible within the United States and Canada, with the ability to work remotely from home or from one of our offices in Fremont, CA (preferred location), Acton, MA or Durham NC.

Required Qualifications:

• Bachelor’s degree or higher in computer science, computer engineering or related field.
• At least 3 years of experience in C# .NET, ASP.NET Core MVC, or windows applications development using WinForms/WPF.
• Experience with one or more front end development frameworks like Angular or React.
• Experience working with cloud-based applications and knowledge of cloud infrastructure such as Amazon web services or Microsoft Azure.
• Experience with Restful APIs using .NET Core.
• Experience with relational SQL and NoSQL databases.
• Solid understanding of object-oriented design and programming concepts.
• Experience with web development and debugging tools.
• Experience working within Agile / Scrum based development processes.
• Experience developing and deploying medical applications in a medical enterprise environment is a plus.

Desired Qualifications:

• Experience developing 2D/3D image processing algorithms such as 3D image transformations and 2D image segmentation.
• Knowledge of DICOM, HL7, and other related medical imaging standards and protocols.
• 3D programming experience (geometry, volumetric and surface rendering using WebGL).
• 2D Imaging experience.
• Back-end web development experience.
• Experience working within Agile / Scrum based development processes.
• Experience with version control systems such as Git or SVN.
  
  

Responsibilities

• As part of the Executive Leadership Team, participate in all executive team meetings, help definition of corporate goals and ensure division level adherence to them
• Understand and practice all requirements of EN ISO 13485, ISO 13485, TeraRecon BMS Manual, Process Flows and Work Instructions.
• Comply with applicable regulatory requirements (including but not limited to MDSAP participating countries and CE Marking).
• Participate in Internal and External audits.
• Proven leader with > 10 years experience in product management, having taken multiple enterprise-class SaaS software/ML products from idea through incubation to successful commercialization
• Customer-centric, creative, entrepreneurial leader who can engage with customers to develop new product ideas, use cases, value propositions, co-development partnerships, and key product/solution requirements that can be used by technical product managers to convert into detailed product requirements for software development.

Requirements:

• Master level (business, marketing, or technical) or clinical degree in a related area is a plus; or equivalent job related experience.
• At least 10 year of diverse experience in marketing roles and functions in related industries
• At least 10 years of experience in managing Product Management Office
• At least 5 years of experience in a management role
• Deep understanding of the business, process and technology requirements of the radiology and clinical departments of large healthcare providers
• Up-to-date knowledge of today’s AI/ML, software and cloud infrastructure technology
• A ‘true start-up mindset’ that is hands-on; where ideas and progress to goal matter more than organizational hierarchy
• Understanding of state-of-the-art image management and clinical decision support systems used by HC providers
• Excellent written, verbal communication skills in both small and large settings

Responsibilities

• Assess, improve, and maintain Post Market Risk Management activities including Risk Identification, Risk Analysis, Risk Mitigation, Risk Monitoring and Risk Reduction
• Performs risk assessments for Defect Tracking Support, change control, & CAPAs

• Investigate software quality and compliance issues (e.g., corrective and preventative actions, non-conformances, audit observations, software defects) for processes and products prior to final release based on engineering principles; identify problem statement, analyze results, make recommendations, and develop reports.
• Review and provide recommendations to continuous improvements of the Software as a Medical Device (SaMD) SDLC with key stakeholders, including but not limited to Design Validation, Risk Management, and Human Factors Engineering
• Review and approve project deliverables for assigned design control projects
• Assemble Design History Files, Device History Record and Device Master Records in electronic QMS for assigned design control projects
• Support internal and external audits

Requirements:

• Bachelor's Degree in Quality Engineering, Scientific (e.g. Biomedical Engineering), or related fields required or equivalent experience
• 1-3 years of relevant experience in Software Quality or Software Development or V&V (Verification and Validation) and Risk Management product life-cycle in a team-oriented environment
• Experience working within and developing QMS in compliance with IEC 62304, ISO 13485, ISO 14971, 21 CFR Part 11, EU MDR, MDSAP
• Ability to work on numerous projects in parallel
• Must be a strong communicator with peers, team members, and management
• Medical Device industry experience
• Experience with Requirements Management preferred
• Experience with Machine Learning preferred
• Experience in software maintenance life phase preferred
• Experience in internal auditing preferred