Belong @ TeraRecon

Role Summary

We are looking for a Clinical Application Specialist to join our Customer Success Team. TeraRecon’s Customer Success team engages our corporate customers to drive adoption and demonstrate ongoing value of our entire suite of software and tools. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals. It works with the rest of the TeraRecon organization to uncover new ways to make TeraRecon a part of everyday life for our customers and to help grow and improve our product. If you are dedicated and ambitious, TeraRecon is an excellent place to grow your career.

The candidate must be proficient writing and speaking in German and English.

Responsibilities

• Perform pre-sales demonstrations and post-sales customer training for TeraRecon’s full application suite.
• Travel to current or prospective customer sites, luminary sites, trade shows and symposia as needed to perform presentations or training, participate in clinical research projects and/or capture customer product feedback.
• Provide ongoing application assistance and support to end users as needed.
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of TeraRecon to customer end users, performing quarterly business reviews, training, and health checks virtually at least 3x/year and onsite at least 1x/year.
• Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues. 
• Maintain a cadence of communication with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities.
• Promote and drive TeraRecon product adoption and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g., testimonials, case studies). 
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Work closely with product management team on localization of clinical assessment and needs as required. 
• Ensure Medizinproduktberator (German Ordinance on Medical Devices (MPG))

Requirements

• Certification in radiology technology or equivalent experiences required.
• Certified with 5+ years of practical hands as radiographer with CT or MR experience, working in a clinical environment (hospital, imaging center, etc.)
• 3D post processing experience preferred.
• Requirement to be fluent in German and English, with additional language fluency preferred.
• Minimum of two or more years leading and facilitating training or as an application specialist.
• Experience on TeraRecon software, preferred.
• Experience with Customer Success, Account Management, or similar role is preferred.
• Experience working with large complex and multi-geographical customers and enterprises preferred.
• Exceptional communication skills, highly organized, collaborative and detail oriented.
• Proficient in medical terminology and concepts.
• Working knowledge of electronic health records and systems, PACS systems, and the ability to work with a variety of systems, programs, and software applications.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights. 
• Strong work ethic with comfort in a dynamic environment where you are expected to move quickly and wear many hats.

Role Summary

The VP of Sales, Western Zone, will lead and manage a direct sales team working with executive leaders and project sponsors in the large, healthcare provider market to drive TeraRecon solution sales specific to medical imaging intensivists, including radiologists, neurologists, cardiologists, vascular surgeons, and other specialists. The ideal candidate is someone who has healthcare IT and diagnostic imaging experience and has proven direct sales leadership over a region. This role will partner with the VP of Sales, Eastern Zone, and report to the SVP of Sales and Services, contributing to the growth of our legacy products and launch of our new AI-powered solutions. This role aligns to our corporate mission of bringing continuous innovation to our customers while also improving the efficiency and efficacy of imaging in healthcare.

The primary objective of the role is to promote the utilization of lifesaving, AI-powered advanced visualization applications that accelerate care and significantly improve clinical decision making. Supported by the premier reputation of a trusted industry leader, this person will lead the efforts to position the company as the undisputed innovator of true enterprise-wide imaging AI decision support solutions. 

The position is a US remote field position ideally based in the West Coast Region.

Responsibilities

• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Effectively lead a sales team to sell TeraRecon solutions, inclusive of funnel and pipeline development, strategy and tactics development and
• Lead a sales team to exceed assigned key sales metrics, including bookings, pipeline growth and customer retention
• Identify sales talent to add to the team, as opportunities present themselves
• Develop sales talent within the team to achieve assigned key sales metrics
• Performance manage sales talent to achieve assigned key sales metrics
• Manage the process of territory assignment and quota allocation for assigned territory.
• Achieve <5% attrition of accounts within the assigned market
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Ensure team is capable of representing and communicating the vision for our company, through formal presentations and informal customer discussions
• Provide thought leadership within SVP Sales staff and also act as a key voice of the customer and voice of the field to ensure important messaging is delivered and driven within the company.
• Develop and execute a detailed annual sales plan for each of the assigned Territory Sales Managers, creating qualified (budgeted) pipeline equivalent to 3.5x the annual objective
• Provide weekly reporting of pipeline and forecast updates and management calls
• Provide a quarterly forecast on an assigned cadence basis
• Remain abreast of market trends, competition, competitive issues, products and customer needs
• Practice clear, transparent, and effective communications with team members, management, customers, and supporting team members
• Participate in teambuilding and company growth activities including strategy setting, sales training, marketing efforts, and customer care
• Travel to customer locations and industry events in support of sales efforts as necessary
• Identify and support the building of relationships with health systems groups
• Leverage existing network and develop referring relationships with KOL communities, as well as partnering with the TeraRecon solutions sales team
• Position yourself as a thought leader to build trust and educate key players and prospects in your target market about TeraRecon solutions
• Lead and partner seamlessly with VAR partners and other indirect sales teams to lead a coordinated and effective team selling effort to land large Enterprise deals in assigned accounts
• Work cooperatively, take direction from and partner with the SVP of Sales
• Other duties as assigned

Requirements

• BA/BS degree
• 10+ years experience successfully selling enterprise clinical solutions
• 5+ years of front line leadership/management experience
• Track record of leading teams in achieving quota and managing complex sales
• Demonstrated experience leading a team in selling enterprise subscription / SaaS solutions
• Demonstrated success in leading a team to sell directly to the C-suite in large health systems
• Ability and passion to lead from the front, spending 33% to 50% of time in the field training, leading and co-selling.
• Ability and drive a sales team to prospect and generate robust pipeline to achieve the sales quota
• Ability to lead a team to close deals on time and within company-standard discounting parameters
• Strong written and verbal communication skills, including public speaking

Salary: Salary/Depending on qualifications and experience.