Belong @ TeraRecon

The NeuroAI Director of Sales will be working with leaders in medical imaging, internationalists, and neurologists to bring world-class stroke and trauma care to health systems. Supported by the pristine reputation of a trusted industry leader, the NeuroAI Director of Sales will be introducing and expanding the presence of our next-generation AI-powered NeuroAI Suite into the market. The NeuroAI Suite facilitates better patient outcomes by reducing the time to treatment and delivering point-of-care access to sophisticated tools for precise patient assessment, tissue characterization, and interventional procedure planning in ways never before possible.

Even in the largest integrated healthcare provider networks, there is often limited access to the tools needed for proper triage when a 10-minute delay could significantly impact a patient’s outcome. Data shows that by ensuring patients receive the timely and necessary intervention, patient disability costs can be reduced by approximately $54k per patient per year.*

In this position, and with this technology, you’ll play a pivotal role in improving how patients are cared for when they arrive for treatment in community hospitals and comprehensive stroke centers alike. This role aligns with our corporate mission of transforming advanced visualization by leveraging artificial intelligence and delivering continuous innovation to our 900+ US customers.

*https://neuronewsinternational.com/time-is-money-not-just-brain/

Responsibilities

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of TeraRecon to customer employees, including sharing and developing relevant creative assets, performing quarterly business reviews, training and health checks virtually at least 3x/year and onsite at least 1x/year.
• Optimize existing processes within the company and actively enhance all customer success initiatives.
• Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues.
• Seek to improve all aspects of the customer experience with TeraRecon.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities.
• Promote an energetic fan base for products and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g. testimonials, case studies).
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Marshall resources across the TeraRecon organization as needed to support customers’ needs.
• Represent the voice of the customer to inform our sales process and product roadmap.
• Act as a trusted advisor to our large customers and ensure their success.
• Help customers achieve business value and get the most out of their investment with TeraRecon.
• Drive increased value, retention, and customer satisfaction.
• Expand the TeraRecon footprint across the assigned organizations.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Perform pre-sales demonstrations and customer training for TeraRecon’s full application suite.
• Train clinicians on all levels on imaging post-processing techniques and available AI.

Requirements

• ARRT Certified with 8+ years of practical hands-on CT or MR experience, working in a clinical environment (hospital, imaging center, etc.)
• Minimum of two or more years of experience on TeraRecon software
• Minimum of two or more years leading and facilitating training
• Experience with Customer Success, Relationship Management, Account Management, or a similar role is preferred
• Experience working with large complex, multi-divisional, and multi-geographical customers and enterprises preferred.
• Exceptional communication skills, highly organized, collaborative, and detail-oriented
• Experience building and maintaining relationships, while working to mitigate, churn, and drive engagement and renewals.
• Proficient in medical terminology and concepts.
• Working knowledge of electronic health records and systems, PACS systems, and the ability to work with a variety of systems, programs, and software applications.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.
• Deep understanding of customer's concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Passion for technology and for being a part of a fast-growing organization.
• Strong work ethic with comfort in a dynamic environment where you are expected to move quickly and wear many hats.

Responsibilities

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of TeraRecon to customer employees, including sharing and developing relevant creative assets, performing quarterly business reviews, training and health checks virtually at least 3x/year and onsite at least 1x/year.
• Optimize existing processes within the company and actively enhance all customer success initiatives.
• Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues.
• Seek to improve all aspects of the customer experience with TeraRecon.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities.
• Promote an energetic fan base for products and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g. testimonials, case studies).
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Marshall resources across the TeraRecon organization as needed to support customers’ needs.
• Represent the voice of the customer to inform our sales process and product roadmap.
• Act as a trusted advisor to our large customers and ensure their success.
• Help customers achieve business value and get the most out of their investment with TeraRecon.
• Drive increased value, retention, and customer satisfaction.
• Expand the TeraRecon footprint across the assigned organizations.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Perform pre-sales demonstrations and customer training for TeraRecon’s full application suite.
• Train clinicians on all levels on imaging post-processing techniques and available AI.

Requirements

• ARRT Certified with 8+ years of practical hands-on CT or MR experience, working in a clinical environment (hospital, imaging center, etc.)
• Minimum of two or more years of experience on TeraRecon software
• Minimum of two or more years leading and facilitating training
• Experience with Customer Success, Relationship Management, Account Management, or a similar role is preferred
• Experience working with large complex, multi-divisional, and multi-geographical customers and enterprises preferred.
• Exceptional communication skills, highly organized, collaborative, and detail-oriented
• Experience building and maintaining relationships, while working to mitigate, churn, and drive engagement and renewals.
• Proficient in medical terminology and concepts.
• Working knowledge of electronic health records and systems, PACS systems, and the ability to work with a variety of systems, programs, and software applications.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.
• Deep understanding of customer's concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Passion for technology and for being a part of a fast-growing organization.
• Strong work ethic with comfort in a dynamic environment where you are expected to move quickly and wear many hats.

Responsibilities

• Manage inbound Product Manager responsibilities which include, Product Owner role in Agile (Scrum) development team, Subject Matter Expert, and gather competitive intelligence
• Represent the voice of the customer and maintain Luminary sites
• Team member and contributor for the development of strategic product roadmaps
• Manage outbound Product Manager responsibilities which include, creation and execution of new product introduction for commercial launch, which includes marketing materials. web content, and additional sales collateral tools, customer communications, value propositions, positioning, and pricing
• Support in the submission of 510k including Clinical Assessment and documentation of products
• Participate in the development of architectural strategy, including technology standardization, user interface, and usability standards.
• Investigate, conduct proof of concept, and generate recommendations on key third-party integration components and integrations

Preferred Qualifications

• 3-5 years experience as an Advanced Visualization Product Manager is required.
• Agile Product Owner or Scrum Master experience, certification preferred.
•  Knowledge about Networking and DICOM standards preferred
• Experience in managing/developing solutions in a regulated Medical Device environment with 510k submissions

Requirements

• 2 to 5+ years of professional experience developing web client software.
• Strong experience with HTML/HTML5, CSS/CSS3, JavaScript programming for complex enterprise applications.
• Experience developing web applications using Angular 2 or higher is required.
• Familiarity and experience with TypeScript highly desired.
• C# / .NET applications development experience.
• Familiarity and experience with ASP.NET Core are highly desired.
• RESTful web services development within the .NET framework is required.
• Solid understanding of the object-oriented design and programming concepts.
• Experience using Git version control is a plus.
• Experience working within Agile / Scrum based development processes.
• Experience in medical imaging and diagnostic review software, PACS systems, and knowledge of DICOM and other related medical imaging standards and protocols is highly desired.
• Knowledge of databases and SQL programming, server, and clustering technology desired.
• Familiarity with working in a regulated environment (ISO, FDA, CMDCAS, and CE Marking Directive, etc.) is helpful.

Education

• Bachelor’s degree or higher in Computer Science, computer engineering or related field

Responsibilities:

• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Systematically sell simultaneously to both parent and child accounts in each assigned enterprise to ensure top-down and bottom-up opportunity coverage
• Achieve <5% attrition at accounts within the territory
• Establish trusting and direct relationships with key departmental and C-suite stakeholders
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Leverage TeraRecon’s senior executive team effectively and efficiently to support large, strategic customer engagements
• Develop and execute a detailed annual sales plan for each of the assigned strategic accounts, creating qualified (budgeted) pipeline equivalent to 4x the annual objective
• Provide customized-to-the-customer presentations using the company supplied sales tools and leverage product demos in context to support the closing objective
• Utilize value-based (ROI) selling methodology
• Nurture and expand the company’s relationship with customer executives via bi-annual business reviews, designed to drive new use cases and technology adoption
• Manage and track customer engagement, opportunity development, and weekly tactical and transactional information on all active pursuits in CRM

Qualifications:

• Track record of consistently achieving quota and managing complex sales of $500K+
• 7 years’ experience successfully selling enterprise clinical software
• Demonstrated experience selling enterprise subscription / SaaS solutions
• Demonstrated success in selling directly to the C-suite in large health systems
• Ability and desire to prospect and self-generate robust pipeline to achieve the sales quota
• Ability to close deals on time and within company-standard discounting parameters
• Strong written and verbal communication skills, including public speaking
• Strong work ethic, self-directed, and resourceful
• Strong customer references

Responsibilities:

• Understand the clinical advanced visualization ecosystem to achieve quota and grow the business significantly and continuously
• Effectively communicate the value proposition of TeraRecon products as well as their market differentiators
• Systematically sell simultaneously to both parent and child accounts in each assigned enterprise to ensure top-down and bottom-up opportunity coverage
• Achieve <5% attrition at accounts within the territory
• Establish trusting and direct relationships with key departmental and C-suite stakeholders
• Represent and communicate the vision for our company, through formal presentations and informal customer discussions
• Leverage TeraRecon’s senior executive team effectively and efficiently to support large, strategic customer engagements
• Develop and execute a detailed annual sales plan for each of the assigned strategic accounts, creating qualified (budgeted) pipeline equivalent to 4x the annual objective
• Provide customized-to-the-customer presentations using the company supplied sales tools and leverage product demos in context to support the closing objective
• Utilize value-based (ROI) selling methodology
• Nurture and expand the company’s relationship with customer executives via bi-annual business reviews, designed to drive new use cases and technology adoption
• Manage and track customer engagement, opportunity development, and weekly tactical and transactional information on all active pursuits in CRM

Qualifications:

• Track record of consistently achieving quota and managing complex sales of $500K+
• 7 years’ experience successfully selling enterprise clinical software
• Demonstrated experience selling enterprise subscription / SaaS solutions
• Demonstrated success in selling directly to the C-suite in large health systems
• Ability and desire to prospect and self-generate robust pipeline to achieve the sales quota
• Ability to close deals on time and within company-standard discounting parameters
• Strong written and verbal communication skills, including public speaking
• Strong work ethic, self-directed, and resourceful
• Strong customer references

Responsibilities:

• Manage execution of email, web, and social media campaigns across multiple stakeholders and initiatives, including campaign set up, testing, QA and change rounds, approval, and deployment in adherence to tight deadlines.
• Partner directly with an internal team of stakeholders, including marketing management, sales, and solutions teams to develop a campaign strategy and execution plans that increase pipeline growth with qualified leads.
• Report on campaign performance and share results with stakeholders weekly, including identifying opportunities to improve and scale campaigns in real-time.
• Execute detailed quality control checkpoints to ensure campaigns are deployed with the highest quality, attention to detail, and operating as required by stakeholders.
• Manage database segmentation (within Hubspot) with a focus on accuracy and quality, to ensure appropriate audiences are receiving the right communications.

Qualifications:

• College graduate with 1-3 years experience managing campaign execution using Hubspot (or similar marketing automation – Marketo, Eloqua, etc.) and Microsoft Dynamics CRM (or a similar CRM platform – Salesforce, etc).
• Superior project management and organization skills to execute complex campaigns, while also managing and motivating internal stakeholders to strict campaign timelines.
• A confident and proactive self-starter with exceptional attention to detail, ability to prioritize and multi-task while driving results.
• Excellent written, oral, and intrapersonal communication skills.
• A passion for learning, change and thinking outside the box to propose and implement new campaigns, process efficiencies, and innovative solutions.
• Strong analytical and quantitative skills, including Microsoft Office (Excel/Outlook/Word/Powerpoint) proficiency and proven ability to interpret and analyze performance data, report on top-to-bottom funnel metrics, and use data to improve campaign performance.
• Experience in Healthcare, Radiology, Medical Imaging, Software a plus.

Responsibilities:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, servers, and virtualization platforms
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues on the appropriate business units
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead second-tier desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and performance monitoring.
• Adheres to established company policy and standard operating procedures

Qualifications:

• 5+ years of database, network administration, or system administration experience
• Excellent organizational skills with the ability to listen, follow up, attention to detail, and accomplish desired results verbally and/or in written form to appropriately document issues
• System administration experience and IT certifications in Linux, Microsoft, or other network-related fields are a plus
• Experience managing complex hybrid infrastructures including virtualization, and public cloud
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Strong troubleshooting skills
• Strong analytical and quantitative abilities
• Ability to work flexible hours, days, and shifts
• Ability to learn quickly and work independently with or without direct supervision
• Ability to function effectively in a team environment
• Ability to represent IT in a professional manner to clients