Customer Services
Learning Center
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Customer Services
Learning Center
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Elevating our standard of care – so that you can too
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For patients, physicians, and your organization's financial health, achieving optimal system value has never been more critical. And now, its never been more achievable. Much more than a standard client-vendor relationship, joining the Premier Customer Success Program is your first step towards a collaborative, responsive, and tailored TeraRecon experience.
Ensuring delight and satisfaction at all levels of your organization is TeraRecon’s top priority; and with more than 900 global customers, we can deliver!
With a dedicated Customer Success Team and an expansive on-demand online training library, your team will find ready answers to every question.
Personalized patient care starts with consistent clinical access to high value tools. We aim to foster your growth by extending the use of TeraRecon across your environment.
Your team will learn the tips and tricks of our implementation experts to help you realize the most value possible from your system.
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And configure our applications based on your agreed-upon design and we will thoroughly test the installation to ensure it meets our strict quality standards.
Utilize our E-Learning Center along with online customer training webinars.
Technical resources and live help around the clock with 24/7 global support.
To your team for quick assist, how-to sessions, and online resources.
RECEIVE
Insights into every new software release and its application to your use case.
Solution customizations at no additional cost.
As a partner, we measure our success through yours. TeraRecon's Professional Services team will strive to seamlessly integrate Intuition with your existing IT infrastructure. We will work to provide an implementation plan tailored to your environment and needs, led by our own team of Project Engineers, Solutions Architects, and Field Engineers.
Your organization will be assigned a team of experts, led by your own Customer Success Manager. All of them, dedicated to your success and to ensure that your solutions are adopted, utilized, and optimized for maximum value.
Your project communication channel will be identified as well as the cadence for project updates that meet the needs of your implementation.
Your go-live and system upgrades will be monitored around the clock to ensure a seamless and successful launch, which keeps your systems up-to-date and maximizes the value of your solution.
| ✓ Unlimited phone & email support - 24/7 365 |
| ✓ Automatic support escalation - 30 Mins |
| ✓ Annual custom report creation - 16 Hours |
| ✓ Access to webinars & documentation resources |
| ✓ Premier Success Manager |
| ✓ Access to self-service via customer portal |
| ✓ Recurring personalized on-site training |
| ✓ Unlimited customized workflows |
| ✓ Annual technical solution health check |
| ✓ Pro-active product roadmap review |
| ✓ Recurring ROI & adoption review |
| ✓ First to release advantage |
| ✓ Product upgrades during off-hours incl. weekends |
| ✓ Unlimited phone & email support - 8 AM - 8 PM EST |
| ✓ Automatic support escalation - 60 Mins |
| ✓ Annual custom report creation - 6 Hours |
| ✓ Access to webinars & documentation resources |
Whether you need help finding a solution, would like a demo, or are currently a TeraRecon customer who would like to upgrade to Premier Success, TeraRecon is here to help.
Our staff is committed to your success and will provide answers to your questions whenever you need them. We promise to find simple solutions to complex problems and keep your focus on patient care.
Please fill out the form below and one of our
team members will be in touch with you shortly.
Contact us today to learn how to get more value from your TeraRecon partnership.
“Srini's knowledge to our facility, it's architecture, and how we utilize the system within is instrumental. It allows me to have very good technical discussions with Srini and resolve most issues with very little effort. That personable touch he has is very welcoming."
- Mark Housman | Penn Medicine Lancaster General Health
"Mario was incredible. He has both technical and clinical knowledge. I actually learned a few tricks from him I will immediately share with my group. He was flexible and super-fast working with me in between patients, and overall a resource that really opened my eyes to the power of this software. Can’t wait to read CTs tomorrow!"
- Andrew Kim | Kaiser Permanente
"Noel is fantastic. He is by far the BEST Engineer that I have worked with, not just from TeraRecon, but ANY healthcare vendor that I have ever worked with. He is always there to help and has been instrumental with our streamlining of Kettering Health’s 3D lab. Noel helps me support the guys that support the doctors who care for our patients. Noel truly understands our values and does more than just installing programs and troubleshooting software. Noel makes it possible for us to provide exceptional patient care."
- Branden Jones | Kettering Health Network
"The candor and approach to troubleshooting a VERY complex inter-related software system like Aquarius remain a credit to TeraRecon’s technical support staff."
- Tal Golesworthy | Exstent Limited
TeraRecon Headquarters
4309 Emperor Blvd, Suite 310
Durham, NC 27703
Tel: 650.372.1100
Fax: 650.372.1101
info@terarecon.com
All offerings are subject to availability and regulatory clearance, which may vary by country. Please verify product status with your local TeraRecon representative.