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This Privacy Policy governs the manner in which TeraRecon, Inc. and its subsidiaries collect, use, maintain and disclose information collected from you, including users of the TeraRecon websites, (including www.terarecon.com, terarecon.eu.com, terarecon.co.uk, terarecon.de.com, terarecon.me.uk, terarecon.org.uk, and other sites within the TeraRecon domains) (“Site”). This Privacy Policy applies to the Site and other products and services offered by TeraRecon, Inc. and its subsidiaries.
What does this notice cover?
This policy describes how TeraRecon Inc. and its subsidiary TeraRecon GmbH (together "TeraRecon", "we" or "us") will make use of your data when you interact with us and our website. It also describes your data protection rights, including the right to object to some of the processing which TeraRecon carries out. More information about your rights, and how to exercise them, is set out in the “Your choices and rights” section.
When processing patient medical information, we act solely as a data processor. This means we process this medical information only on behalf of and under the instructions of the relevant data controller - typically, your healthcare provider. If you have any questions about how your medical information is processed, stored, or shared, or if you wish to exercise any of your data protection rights, please contact the relevant healthcare provider directly.
Personal data we may collect about you
We collect and process personal data about you when you, or the organisation for which you work, purchases our products/services, when you visit our website, register on the website, utilise other activities, services, features or resources we make available on our website, or when you request information or otherwise communicate with us. This includes:
|
Category |
Details |
Source |
|
Identification Information |
Name, Company, Job title, Primary specialty, Department |
From you |
|
Contact |
Email Address, Phone number, Mailing Address |
From you |
|
Marketing |
Your marketing preferences, including any consents you have given us |
From you |
|
Device |
information related to the browser or device you use to access our website |
Collected automatically |
How do we use this information, and what is the legal basis for its use?
|
Purpose |
Legal Basis |
|
We will collect, use and store your Identification and Contact Information to register and create an account on our website and provide you with services |
Where you enter (or request to enter) into a contract with us, it is necessary for us to process your personal data in order to perform this contract with you, or to take steps at your request prior to entering into the contract with you. If the organisation which you work for enters into a contract with us, we have a legitimate interest in managing our business and providing services to our customers. |
|
We collect and use your Identification, Contact and Device Information to verify your identity. |
We have a legitimate interest in ensuring the security of our services and data. |
|
We will collect, use and store your Identification and Contact Information to manage our relationship with you. |
We have a legitimate interest in managing our business and providing services to our customers. |
|
We may use your Identification, Contact and Device Information to monitor customer accounts to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law. |
Where we have a legal obligation, this is the lawful basis. In other circumstances, the lawful basis is our legitimate interest in preventing and detecting fraud or other wrongdoing. |
|
We will collect and use Identification, Contact and Marketing Information to send you direct marketing in relation to our relevant products and services, or other products and services provided by us, our affiliates and carefully selected partners. |
Where we need your consent to do this, the lawful basis is consent. In other circumstances, the lawful basis is our legitimate interest in promoting our services to our customers. |
|
We will collect and analyse Identification, Contact and Marketing Information in order to manage and operate our website, including to keep it updated and relevant, to develop our business and to inform our marketing strategy. |
Where we need your consent to do this, the lawful basis is consent. In other circumstances, the lawful basis is our legitimate interest in operating our site and improving its operation. |
There are instances where we have a legitimate interest to use your data. Our legitimate interest will vary depending on what we are using your data for, and we explain above what the interest is and how it relates to the processing operations that we are carrying out. Where we process personal data on the basis of a legitimate interest, then – as required by data protection law – we have carried out a balancing test to document our interests, to consider what the impact of the processing will be on individuals and to determine whether individuals’ interests outweigh our interests in the processing taking place. You can obtain more information about this balancing test by using the contact details at the end of the notice.
How do we share your personal data?
We [may] share your data with the following categories of recipients:
|
Personal Data Category |
Category of Recipient |
Why? |
|
All |
Third Party Service Providers |
We employ other companies and individuals to perform functions on our behalf. Examples include website hosting and maintenance, cloud security, customer service operations, identity checking, fulfilling orders for products or services, sending postal mail and e-mail, and providing customer service. |
|
All |
Credit reference agencies, law enforcement and fraud prevention agencies |
To prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law. |
|
All |
Prospective Buyer/Seller |
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business. |
Where required by applicable data protection laws or regulations, we enter into agreements with those third-party service providers requiring them to provide adequate levels of data protection and limiting their use of the data to the specified services provided on our behalf.
Where we transfer your personal data
Personal data that we collect from you may be transferred to and stored at a destination outside the UK or EEA. Where those countries do not benefit from an adequacy decision, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection law.
Such safeguards include Standard Contractual Clauses approved by the European Commission, the International Data Transfer Addendum issued by the UK Information Commissioner, and — where applicable — certification under the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework.
Recipients of your personal data in third countries may include members of our corporate group and third-party service providers, including those providing technology, analytics, and operational support services. These recipients may be located in countries including the United States.
You may request further information about the safeguards we have in place for international transfers, or obtain a copy of the relevant transfer mechanism, by contacting us using the details below.
Detailed Cookie Information
We use cookies on our website. A cookie is a very small text document, which often includes a unique identifier. Cookies are created when your browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. Find out more about the use of cookies on www.allaboutcookies.org.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|
Type of Cookies |
Purpose |
Duration until expiry |
|
Strictly necessary cookies |
These cookies are required to enable core functionality. Without these cookies, services you have asked for cannot be provided. If you disable these cookies certain parts of the website will not function for you. |
Indefinitely |
|
Analytics cookies |
These cookies help us improve or optimise the experience we provide. They allow us to measure how visitors interact with the website and we use this information to improve the user experience and performance of the website. |
Up to 2 years |
|
Functional cookies |
We may use cookies that are not essential but enable various helpful features on our websites. |
Up to 6 months |
|
Advertising cookies |
We use these cookies to collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. We may share this information with other parties who help manage online advertising – please see the "Third Party" section below for more details. |
Up to 1 year |
You may adjust, at any time, your cookie preferences here.
Most internet browsers allow you to manage cookie settings or to delete them. Methods vary for doing so, but you can see information about managing cookies at the following links:
Your choices and rights
You have the following rights:
|
Right |
Summary |
|
The right of access |
Enables you to receive a copy of your personal data |
|
The right to rectification |
Enables you to correct any inaccurate or incomplete personal data we old about you |
|
The right to erasure |
Enables you to ask us to delete your personal data in certain circumstances |
|
The right to restrict processing |
Enables you to ask us to halt the processing of your personal data in certain circumstances |
|
The right to object |
Enables you to object to us processing your personal data on the basis of our legitimate interests (or those of a third party), including processing for direct marketing purposes or profiling for purposes of direct marketing. Your objection will be upheld, and we will cease processing your personal data, unless the processing is based on compelling legitimate grounds or is needed for the exercise or defence of legal claims that may be brought by or against us. |
|
The right to data portability |
Enables you to request us to transmit personal data that you have provided to us, to a third party without hindrance, or to give you a copy of it so that you can transmit it to a third party, where technically feasible |
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.
If you wish to exercise any of these rights, please contact us at the contact details set out below.
Wherever we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. We may however have other legal grounds for processing your data for other purposes, such as those set out above.
In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by clicking on the “Unsubscribe” link in the marketing emails we send you.
If you have unresolved concerns, you have the right to complain to a data protection authority in the country that you reside in or, the country of your place of work or the country where the alleged infringement took place.
In order to do business with us, the provision of your Identification and Contact Information is mandatory: if relevant data is not provided, then we will not be able to engage with you appropriately. The provision of all other information is optional.
How long we retain your personal data
Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period of 7 days after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
Where we process personal data for site security purposes, we retain it for 1 year.
Where we process personal data in connection with performing a contract, we keep the data for 6 years from your last interaction with us.
Updates to this privacy notice
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
Data Protection Officer
TeraRecon has appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice and our data protection practices. If you have any questions about this privacy notice, including any requests to:
Email: trprivacy@concertai.com
Address: 4309 Emperor Boulevard, Suite 310, Durham, NC 27703
You have the right to make a complaint at any time to your relevant supervisory authority. We would, however, appreciate the chance to address your concerns before you approach a supervisory authority, so please contact us in the first instance.
Contact us
If you visit our website, TeraRecon Inc. is the data controller. Where we engage with you to provide products and services in the EEA/UK, TeraRecon GmbH is the data controller. If you have questions about this privacy notice or wish to contact us for any reason in relation to our personal data processing, please contact us at trprivacy@concertai.com.
Although we have a UK affiliated entity, it is not involved in this data processing. We have therefore appointed a UK representative whom you can contact at trprivacy@concertai.com
Contacting us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact our Data Protection Officer at:
trprivacy@concertai.com
TeraRecon, Inc.
www.terarecon.com
4309 Emperor Boulevard, Suite 310
Durham, NC 27703
Tel: 650.372.1100
TeraRecon GmbH
Walther-von-Cronberg-Platz 6
60594 Frankfurt am Main, Germany
Tel: +49.(0)69.5060.671.00
Last Updated: June 10, 2026
TeraRecon Headquarters
4309 Emperor Blvd, Suite 310
Durham, NC 27703
Tel: 650.372.1100
Fax: 650.372.1101
info@terarecon.com
All offerings are subject to availability and regulatory clearance, which may vary by country. Please verify product status with your local TeraRecon representative.